Consumer Platforms-Hyderabad-Digital Operations - Specialist
Goldman Sachs · Posted Oct 27
Investment banking, securities, asset management, and wealth management services
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About the role
Goldman Sachs' Platform Solutions (PS) division powers clients with customer-centred financial products across Transaction Banking, Enterprise Partnerships, Merchant Point-of-Sale Lending, and ETF Accelerator, underpinned by engineering operations and risk management. This Digital Operations Specialist role sits in operations and focuses on disputes and chargebacks, fraud investigation, and pre-arbitration case handling. The specialist determines actions per established procedures, documents investigations to meet audit and compliance requirements, and liaises with customers, merchants, and financial institutions.
What you will do
- Determine action required based on established procedures to protect the Bank’s assets, work with supervisor on handling more complex cases
- Investigate and initiate chargeback basis customers concern, and document actions taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
- Eye for detail in investigations and identification of fraudulent activities
- Knowledge of chargeback reason codes
- Prearbitrate disputes that may need potentially more evidence from the acquirer bank
- Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
- Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required
Skills used in this role
What the employer is looking for
- Minimum graduation
- 1-2 years in disputes and chargeback process
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
- Strong understanding of the customer service experience
- Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast – paced environment
Preferred qualifications
- Bachelor’s Degree
- Fraud experience in financial services environment
Benefits and support
- Collaborative work spaces and ergonomic services
- Wellbeing and resilience offerings
- Wellness and personal finance offerings
- Mindfulness programs
- Training and development opportunities and firmwide networks
- Open to considering requests for flexible working
About Goldman Sachs
The Goldman Sachs Group, Inc. is a leading global financial institution that delivers a broad range of financial services across investment banking, securities, investment management, and consumer banking to a diverse client base. Established in 1869 and headquartered in New York City, the firm serves corporations, financial institutions, governments, and high-net-worth individuals worldwide.
- Industry
- Investment Banking
- Company size
- 47400+ employees
- Founded
- 1869
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
President and Chief Operating Officer
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