Consumer Platforms-Hyderabad-Call Center Representative-Digital Operations - Specialist
Goldman Sachs · Posted Oct 26
Investment banking, securities, asset management, and wealth management services
Get a personal compatibility score
Add a resume for personal matches
About the role
Platform Solutions powers clients with financial products across Transaction Banking, Enterprise Partnerships, Merchant Point-of-Sale Lending, and ETF Accelerator, underpinned by engineering operations and risk management. The Asset Management Operations team handles disputes, chargebacks and fraud investigations to protect the Bank's assets and meet audit and compliance requirements. This role investigates and prearbitrates chargeback and fraud cases, documents actions, and communicates with customers, merchants and financial institutions.
What you will do
- Determine action required based on established procedures to protect the Bank’s assets, work with supervisor on handling more complex cases
- Investigate and initiate chargeback basis customers concern, and document actions taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
- Eye for detail in investigations and identification of fraudulent activities
- Knowledge of chargeback reason codes
- Prearbitrate disputes that may need potentially more evidence from the acquirer bank
- Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
- Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required
Skills used in this role
What the employer is looking for
- Minimum graduation
- 1-2 years in disputes and chargeback process
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
- Strong understanding of the customer service experience
- Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast – paced environment
Preferred qualifications
- Bachelor’s Degree
- Fraud experience in financial services environment
Benefits and support
- Compensation and benefits are detailed in the job posting
About Goldman Sachs
The Goldman Sachs Group, Inc. is a leading global financial institution that delivers a broad range of financial services across investment banking, securities, investment management, and consumer banking to a diverse client base. Established in 1869 and headquartered in New York City, the firm serves corporations, financial institutions, governments, and high-net-worth individuals worldwide.
- Industry
- Investment Banking
- Company size
- 47400+ employees
- Founded
- 1869
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
President and Chief Operating Officer
Recent coverage
MarketBeat
Goldman Sachs Is Paying Up to $2.25 Billion for a $30 Billion ETF Business2026-10-21
eFinancialCareers
Goldman Sachs Hires Senior Banker for AI Infrastructure Financing Team2026-10-20
The Motley Fool
Goldman Sachs Expands ETF Presence with NEOS Investments Acquisition Strategy2026-10-20