Community Support Specialist (Bengaluru, India)
Figma · Posted Oct 21
Collaborative interface design, prototyping, coding, and whiteboarding platform
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About the role
Figma's Customer Operations & Support Team acts as the voice of Figma across public platforms and touch-points, including the community forum and social channels. The team supports a design and collaboration platform used for brainstorming, prototyping, translating designs into code, and AI-assisted iteration. This Bengaluru-based role focuses on monitoring community and social platforms, providing technical support and moderation, escalating incidents, and consolidating customer feedback for product and research teams.
What you will do
- Monitor our community and social platforms (community forum, X, Reddit, etc.), handle escalations, and help with response and communication around incidents and support issues
- Provide outstanding technical support for new and experienced Figma users on community and social platforms
- Help moderate and organize our community forum, making sure it stays a healthy and safe space for our global community
- Identify trends and areas of improvement for our community forum and other community support initiatives
- Improve engagement and create a seamless one-to-many support experience
- Collaborate with our design and engineering teams to investigate and resolve complex issues, and work with our Technical Quality Support team to report and escalate technical issues to the appropriate teams
- Collect and consolidate customer feedback into meaningful recommendations for our product and research teams
- Close the feedback loop with users when bugs are resolved and feature requests are implemented
Skills used in this role
What the employer is looking for
- 2+ years’ experience in support or community roles for a technical SaaS product
- Familiarity with design processes and tools
- Strong technical and written communication skills, making complex ideas easy to understand
- Proactive, responsive, and detail-oriented, with strong prioritization skills
- Receptive to customer feedback, effective in public and direct responses, and adaptable to a fast-paced startup environment
Benefits and support
- Compensation and benefits are detailed in the job posting
About Figma
Figma is a cloud-based collaborative interface design and digital whiteboard platform that enables teams to build digital products together. The platform integrates vector editing, prototyping, coding tools, and generative AI agents to support workflows from initial ideation to production deployment.
- Industry
- Software
- Company size
- 1800+ employees
- Founded
- 2012
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $749M raised
- 2024-05-15Series F$416M
Leadership
Co-Founder, CEO & Chairman
Chief Financial Officer & Treasurer
Chief Design Officer
Chief People Officer
Chief Marketing Officer
Recent coverage
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