Community Engagement Associate
Chargebee · Posted Sep 25
Subscription management, recurring billing, and revenue growth infrastructure services
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About the role
Chargebee is a leading provider of billing and monetization solutions, empowering businesses with recurring revenue models to streamline revenue and finance operations, capture actionable insights, and drive growth. The Marketing team drives revenue growth and brand awareness, and the Community Engagement function owns grassroots community programs across social platforms, forums, Reddit, X, and Discord. As Community Engagement Associate, you'll be the voice and presence of Chargebee in online communities, authentically engaging with SaaS founders, developers, finance teams, and billing professionals while monitoring sentiment and shaping brand perception.
What you will do
- Monitor and actively engage in online communities (Reddit, Discord, Slack, tech forums, Twitter Spaces, LinkedIn discussions) where our target audiences—SaaS founders, developers, finance teams, and subscription billing enthusiasts—spend time
- Ask thoughtful, genuine questions and spark meaningful conversations about subscription billing, revenue management, and recurring revenue challenges to understand community needs and pain points
- Respond authentically to community questions and comments about Chargebee, drawing on product knowledge. Escalate complex or critical issues to appropriate teams.
- Track and analyze community sentiment and trends. Share weekly insights with the Marketing and Product teams to inform strategy.
- Identify potential advocates and customers. Build genuine relationships and maintain regular conversations with active community members.
- Create and share community-focused content (insights, tips, discussion prompts) across channels to drive engagement and visibility of Chargebee.
- Participate in or help organize community events, AMAs, webinars, or initiatives to deepen relationships and gather feedback.
- Establish community guidelines and moderate discussions to foster healthy, welcoming conversations.
- Experiment with new communities and emerging platforms. Test engagement approaches and recommend which channels to prioritize based on audience activity and ROI.
Skills used in this role
What the employer is looking for
- Exceptional communication skills. You express ideas clearly and persuasively across written (Reddit, Discord, X) and spoken channels.
- Natural curiosity and genuine interest in understanding people, their problems, and what drives community engagement.
- Social awareness and intuition: ability to read community dynamics, adapt your tone and approach, and understand unspoken cues across different spaces.
- Strong critical thinking. You ask great questions, listen deeply, and think beyond surface-level answers.
- Authentic presence. You represent the brand while staying true to yourself and resonating with communities.
- Ability to thrive in ambiguity and self-direct. This role will evolve, and you'll help shape what it becomes.
- Basic understanding of SaaS, subscription business models, or recurring revenue concepts (or willingness to learn quickly).
- Demonstrated experience in social media and online communities.
- Familiarity with Reddit, Discord, Twitter, or similar platforms and how they work.
- Ability to work independently and take initiative while collaborating with a supportive team.
Preferred qualifications
- Community management, customer success, or customer support background
- Track record building or moderating online communities
- Familiarity with developer communities or technical audiences
- Content creation experience (writing, video, or design)
- Analytics or data analysis skills
- Knowledge of subscription billing, fintech, or revenue operations
Benefits and support
- Compensation and benefits are detailed in the job posting
About Chargebee
Chargebee is a subscription management and recurring billing platform that automates revenue operations, invoicing, payments, and compliance for high-growth businesses. Its platform helps enterprises manage complex subscription lifecycles, usage-based pricing, and global tax configurations. Trusted by thousands of global innovators, Chargebee streamlines financial workflows from early-stage operations to multi-year enterprise contracts.
- Industry
- SaaS
- Company size
- 1000-5000 employees
- Founded
- 2011
- Location
- San Francisco, California, USA
- Funding stage
- Series H
Funding
Series H · $475M raised
- 2024-03-08Series H$5M
- 2022-02-01Series H$250M
- 2021-04-01Series G$125M
- 2020-10-01Series F$55M
- 2019-08-01Series D$14M
- 2018-03-01Series C$18M
Leadership
CEO & Co-Founder
CPO & Co-Founder
CTO & Co-Founder
Chief Financial Officer
Recent coverage
GlobeNewswire
Chargebee Named a Leader in 2026 Gartner® Magic Quadrant™ for Recurring Billing Applications for the Third Consecutive Year2026-08-17
Chargebee News
Chargebee and Twikey Partner to Connect Billing Directly With Bank Payments2026-07-15
Chargebee News
Agicap Selects Chargebee to Power Its Next Phase of Global Growth2026-03-10
Chargebee News
Chargebee Acquires Inai to Supercharge AI-Powered Payments Intelligence2025-09-15