Commercial Co-worker
IKEA · Posted Nov 6
Ready-to-assemble furniture, home accessories, and affordable interior design services
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About the role
The IKEA store team meets customers in stores, online, in the catalogue and beyond, using knowledge of the IKEA product range and local markets to maximize sales and profitability. This role is in home furnishing retail sales, engaging customers, demonstrating product expertise and supporting self-planning customers. The Commercial Co-worker conducts 1:1 planning appointments, converts planning offers into orders, handles returns and after-sales support, and maintains product presentation and merchandising.
What you will do
- Engage with customers, making them feel expected and welcome while understanding their needs.
- Demonstrate expertise in IKEA products, actively sharing knowledge of their features and benefits.
- Support and guide self-planning customers, ensuring a smooth and seamless experience.
- Conduct 1:1 planning appointments, communicate the benefits of solutions, and convert planning offers into orders.
- Offer relevant services, finalize purchases, and provide excellent after-sales support.
- Ensure efficient returns processing and coordinate with matrix stores when necessary.
- Maximize sales while maintaining profitability by promoting top-selling and priority products.
- Maintain product presentation, merchandising, and digital tools for an enhanced shopping experience.
- Uphold IKEA’s values and sustainability commitments, differentiating IKEA from other retailers.
- Collaborate with the team to continuously improve customer service and the overall shopping experience.
Skills used in this role
What the employer is looking for
- Strong knowledge of selling techniques and a deep understanding of customer behavior.
- A passion for active selling, with a results-driven and business-minded approach.
- Basic knowledge of home furnishing trends and IKEA's modular product range.
- The ability to work efficiently, organize tasks, and manage time effectively.
- A strong sense of teamwork, flexibility, and openness to change.
- The ability to work in a fast-paced and future-oriented environment.
- Digital proficiency and adaptability to work in an integrated online and offline sales environment.
Benefits and support
- Compensation and benefits are detailed in the job posting
About IKEA
IKEA is a multinational conglomerate that designs and sells ready-to-assemble furniture, kitchen appliances, home accessories, and various services. Founded in Sweden, it has grown into the world's largest furniture retailer, known for its modernist designs, flat-pack logistics, and affordable prices. The company operates through a complex franchise system encompassing retail operations, design, manufacturing, and supply chains globally.
- Industry
- Retail
- Company size
- 220,000+ employees
- Founded
- 1943-07-28
- Location
- Delft, Netherlands
- Funding stage
- Private Company
Leadership
Jakub Jankowski
CEO, Inter IKEA Group
Pontus Erntell
Chief Financial Officer (CFO), Inter IKEA Group
Jesper Brodin
CEO, Ingka Group
Recent coverage
IKEA
Inter IKEA Group announces new leadership with key executive appointments2026-09-01
Global Banking & Finance Review
Inter IKEA Group CEO Jon Abrahamsson Ring to step down, Jakub Jankowski named successor2025-09-18
Ingka Group
Ingka Group strengthens focus on core retail with new management structure2025-12-01