Cloud Solutions Architect Manager - Global Accounts
Microsoft · Posted Oct 23
Software, cloud computing, artificial intelligence, and hardware services
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About the role
The iCSU team within Microsoft's Customer Success organization works with the largest global customers to help them achieve business priorities and guide their Cloud & AI transformation journey, including evaluating applications and recommending solutions. The group is part of Microsoft Customer & Partner Solutions, which unites product, engineering, marketing, sales, customer success, and partners around a common customer mission. This role manages a team of senior Cloud Solution Architects covering Data, AI, Agents, App Modernization, and Infrastructure workloads on Azure, driving architectural leadership, technical delivery, and customer success outcomes.
What you will do
- Lead and inspire a team of senior Cloud Solution Architects (CSAs) focused on Data, AI, Agents, App Modernization, and Infrastructure, fostering a culture of inclusion, growth mindset, and technical excellence.
- Coach your team to deliver secure, scalable, and AI-ready solutions that drive measurable business value across customer engagements.
- Oversee end-to-end technical delivery, ensuring delivery excellence, resolving blockers, and enabling production-scale readiness for mission-critical workloads.
- Align team efforts with Microsoft’s Cloud and AI strategy by tracking performance metrics, accelerating growth and ensuring customer success plans are complete and accurate.
- Guide your team’s development and reuse of repeatable intellectual property (IP) to accelerate solution deployment and scale impact across engagements.
- Champion customer success by building trusted relationships, representing the voice of the customer, and influencing product improvements through strategic feedback to engineering.
- Promote your personal growth and team’s continuous learning and technical depth through certifications, skilling plans, and active participation in technical communities.
- Drive innovation and operational excellence by enabling next best actions, generating incremental pipeline, and aligning with Customer Success priorities.
- You will focus on the Cloud & AI Customer Success
Skills used in this role
What the employer is looking for
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience with Cloud and AI technologies, including Azure, data platforms, application modernization, AI, agentic solutions, security, resiliency, and/or cloud architecture, information technology (IT) consulting/support, systems administration, GitHub, Agentic DevOps, AI Agent development, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience
- 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers
- Prior experience working with Global customers and/or managing Global teams is highly desired.
Preferred qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience in Cloud and AI technologies, including Azure, data platforms, application modernization, AI, agentic solutions, security, resiliency, and/or cloud architecture, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in Cloud and AI technologies, including Azure, data platforms, application modernization, AI, agentic solutions, security, resiliency, and/or cloud architecture, technology solutions, practice development, architecture, and/or consulting
- 6+ years experience working in a customer-facing role (e.g., internal and/or external)
- 6+ years experience leading technical projects, teams, or functions
- Technical certification or demonstrated expertise in cloud and AI technologies, such as Microsoft Azure, data platforms, application modernization, AI, agentic solutions, infrastructure, security, resiliency, or related cloud technologies
Benefits and support
- Flexible work arrangement: up to 25% of work time from home
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
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