Cloud Solution Architecture M5
Microsoft · Posted Oct 14
Software, cloud computing, artificial intelligence, and hardware services
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About the role
MCAPS-Core unites product, engineering, marketing, sales, customer success, and partners around a common customer mission to help customers realize value faster from Microsoft technology investments. The Customer & Commercial Success (CCS) organization turns Microsoft's commercial strategy into execution at scale across segments, regions, and roles, with a focus on AI-powered customer experiences. As a Cloud Solution Architect Manager, the role leads a team of people who enable customers to achieve outcomes from Microsoft technology such as M365 Enterprise solutions and Unified support investments, driving the success of the Mission Critical Unit.
What you will do
- Lead Customer Success & Business Growth: Direct teams in delivering secure, resilient, AI-enabled solutions that help complex customers achieve business outcomes, accelerate adoption and consumption, manage risks, remove blockers, and identify opportunities to expand Microsoft services, usage, and revenue.
- Develop Trusted Customer & Executive Relationships: Coach teams to act as strategic advisors to customers and executives, translate business challenges into Microsoft solutions, drive customer satisfaction and transformation, and influence decision-making through strong relationships with technical and business leaders, including CIOs and CISOs.
- Drive Team Performance & Partner Ecosystem Impact: Lead and empower teams through coaching, accountability, and professional development while orchestrating collaboration across Microsoft, partners, and customers to support strategic opportunities, technical pre-sales activities, and long-term business growth.
- Provide Technical Leadership & Industry Influence: Build team capabilities through mentoring and readiness programs, drive innovation and intellectual property development, influence frameworks and methodologies, and promote Microsoft solutions through thought leadership, industry engagement, and scalable best practices.
Skills used in this role
What the employer is looking for
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture and/or consulting OR equivalent experience
Benefits and support
- Compensation and benefits are detailed in the job posting
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
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