Cloud Solution Architecture - M365, Copilot
Microsoft · Posted Oct 9
Software, cloud computing, artificial intelligence, and hardware services
India, Karnataka, BangaloreFull-timeHybridSenior Level8+ years₹40.0L–₹70.0L yearly100+ applicants
SoftwareCloud ComputingArtificial IntelligenceConsumer ElectronicsInformation TechnologyPublic Company
Full time
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About the role
The Customer Experience and Success (CE&S) organization and the Global Customer Success (GCS) group drive cross-company alignment and execution so customers accelerate business value from Microsoft's products and services. The role sits in the AI Cloud Accelerate Factory, focused on delivering AI solutions built on Microsoft 365, Copilot, and Copilot Studio. As a Cloud Solution Architect, you will lead technical conversations with customers, resolve production blockers, architect Copilot Studio agent solutions, and feed product insights back to engineering.
What you will do
- Play a pivotal role in the AI Cloud Accelerate Factory, providing technical enablement, operational support, and strategic engagement across customer projects. This role is designed to ensure successful delivery of AI solutions built on Copilot Studio, troubleshoot complex issues, and support innovation through pilot evaluations and advanced use case development. Understand customers' overall data estate, business priorities, and IT success measures. Innovate with Agent solutions that drive business value.
- Facilitate scalable delivery through strong technical program management utilizing a factory model/approach, driving program awareness and demand across the regional operating units. Attend in-flight project status meetings to monitor progress and identify support needs. Engage directly with complex or non-standard customer use cases beyond existing accelerators. Participate in intake reviews for milestone sizing, objection handling, and technical scoping.
- Ensure Solution Excellence: Deliver solutions with high performance, security, scalability, maintainability, repeatability, reusability, and reliability upon deployment. Gather insights from customers and partners and maintain a high CSAT.
- Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft 365, Copilot and Copilot Studio value proposition and get value from their investment in Microsoft technology.
- Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of Microsoft 365 services & technical subject matter expertise. Lead technical conversations with customers to drive value from their Microsoft 365 investments and implement AI Agents. Deliver all work according to Factory best practices & policies and using repeatable IP.
- Architect Copilot Studio Agent Solutions: Apply technical knowledge to design solutions aligned with business and IT needs. Create Innovate with Agent roadmaps, lead POCs and MVPs, and ensure long-term technical viability.
- Advocate for Customers: Share insights and best practices, collaborate with the Factory team to address key blockers, and influence improvements, roadmap and feature prioritization.
- Resolve technical blockers: Debug technical issues and provide fixes for engagements encountering blockers.
- Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
- Continuous Learning: Stay updated on market trends, collaborate with the technical community, and educate customers about the Copilot Studio capabilities and platform.
- Accelerate Customer Outcomes: Through engaging with field teams, share expertise, drive factory nomination pipeline, and promote Factory to accelerate customer success, as well as collate feedback upon execution to drive improvement and leverage field teams inputs.
- Depict customer business processes and prepare for the analysis and improvement of business process performance.
- Articulate, demo, and present complex customer concepts to varying audiences, such as BDMs (Business Decision Makers) & ITDMs (Information Technology Decision Makers).
- Experienced in delivery management, opportunity qualification, stakeholder communication, and partner engagement, including opportunity and pipeline mgmt.
- Experience in ensuring customers realize value by consuming technology.
- Collaboration & field Engagement: Experienced in collaborating in virtual teams to develop and drive M365 Copilot usage opportunities through influence. Identify and document best practices and customer references/ Winwires.
Skills used in this role
Microsoft 365Microsoft CopilotCopilot StudioMicrosoft Power PlatformMicrosoft AzureAzure FoundryMicrosoft TeamsMCPLangChainAWSGCPGenerative AILarge Language ModelsSaaSCloud SecurityComplianceCollaborationCommunicationPresentationProblem Solving
What the employer is looking for
- Bachelor's degree in computer science, Information Technology, Engineering, Business or related field AND 8+ years' experience in cloud/infrastructure technologies, Microsoft Azure business Solutions, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting OR equivalent experience.
- Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Preferred qualifications
- Breadth of technical experience and knowledge in foundational security, foundational AI, architecture design, with depth / Subject Matter Expertise in one or more of the following:
- Deep Domain Expertise in M365 Areas: Deep domain expertise in one or more of the M365 specific areas, such as Microsoft IQ understanding, Connectors, MCP Servers and Copilot Studio OR hands-on experience working with the respective products at the expert level.
- Low Code development experience - Power Platform experience is needed. Copilot 365 and Teams background is useful for the role
- 8+ years experience working in a customer-facing role and on technical M365/Power Platform/Copilot Studio projects.
- Architecting Enterprise-Grade Solutions: Deep knowledge of solution architecture, design, implementation, and/or support of Cloud/collaboration environments.
- Certification in one or more of the following technologies preferred: M365 fundamentals, M365 Copilot fundamentals, Microsoft Power Platform/Copilot Studio platforms, Microsoft Azure fundamentals, Cloud Security, AI Business Professional and AI Transformation Leader, AI Fundamentals.
- Fluency in SaaS solutions; particularly all Microsoft 365 offerings.
- Domain experience Microsoft 365 and Microsoft Azure solutions, and understanding of how Microsoft Security, compliance, and identity solutions that can span across these solution areas to provide a holistic and end-to-end solution.
- Competitive Landscape knowledge of cloud and AI platforms. Understanding of M365 partner ecosystems and creation of Agents to solve customer needs.
- Breadth of technical experience and knowledge, with depth / SME in two or more of the following M365 solutions.
- M365 Copilot
- Power Platform/Copilot Studio
- Azure Foundry
- IDM, Information Protection & Compliance.
- Governance & Risk Management
- Agentic Workflows: Familiarity with Agent Framework, MCP, Langchain, or other agentic frameworks.
- Generative AI and Responsible AI: Foundational knowledge of current and emerging AI technology, including Generative AI technology applications and use cases (including, but not limited to, Large Language Models) and Foundational models toolsets.
- Understanding of Responsible AI practice including ethical considerations, bias mitigation, and fairness.
- Competitive Landscape: Understanding the competitive landscape is valuable; candidates should be aware of key AI platforms beyond Azure, such as AWS and GCP.
- Collaboration and Communication: Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills. Presentation skills with a high degree of comfort with both large and small audiences.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
SN
Satya Nadella
Chairman and Chief Executive Officer
AH
Amy Hood
Chief Financial Officer
BS
Brad Smith
Vice Chair and President
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