Cloud Solution Architecture IC4
Microsoft · Posted Oct 27
Software, cloud computing, artificial intelligence, and hardware services
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About the role
Microsoft Customer and Partner Solutions-Core (MCAPS) unites product, engineering, marketing, sales, customer success, and partners around customer missions. The Support for Mission Critical team provides solution-specific expertise to drive peak health and optimum performance of customers’ most important solutions. This Cloud Solution Architect role focuses on architecting, designing, and delivering scalable cloud-native solutions using Azure PaaS and Azure AI services, including proactive assessments, architectural guidance, and troubleshooting.
What you will do
- Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance.
- Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices.
- Identify architectural risks, design gaps, and operational inefficiencies across services.
- Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements and deep technical assessments.
- Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution.
- Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements.
- Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation.
- Provide Technical Leadership & Scale Innovation: Mentor and upskill others, contribute to frameworks, methodologies, and intellectual property, lead cross-functional collaboration, share industry insights, and drive improvements that enable scalable, repeatable customer and partner success.
Skills used in this role
What the employer is looking for
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Preferred qualifications
- 10+ years of experience in cloud data platforms, with a strong focus on Azure.
- Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing.
- Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools.
- Experience designing and implementing end-to-end AI/ML solutions in enterprise environments.
- Strong understanding of distributed computing, big data processing, and data lake architectures.
- Familiarity with Cosmos DB and SQL Server will be helpful.
- Experience with Azure architecture, including IaaS, PaaS, and serverless components.
- Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance.
- Solid understanding of networking, security, and resilience in cloud-native applications.
- Strong problem-solving skills and ability to work collaboratively in cross-functional teams.
- Excellent communication skills in international environments – both spoken and written English.
- Effective learning and presentation skills, with comfort in addressing both small and large audiences.
- Ability to work under pressure and meet deadlines.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
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