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Cloud Solution Architect - Data & AI

Microsoft · Posted Sep 21

Software, cloud computing, artificial intelligence, and hardware services

India, Karnataka, BangaloreFull-timeHybridLead/Staff₹50.0L–₹80.0L yearly100+ applicants
SoftwareCloud ComputingArtificial IntelligenceConsumer ElectronicsInformation TechnologyPublic Company
Full time

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About the role

Microsoft is seeking an experienced Cloud Solution Architect to serve as a trusted advisor and technical leader for strategic Retail & Consumer Goods customers. The role involves helping customers achieve measurable business outcomes through Azure, AI, Security, Data, Business Applications, Modern Work, and Unified solutions. The architect will proactively identify customer challenges, translate business requirements into scalable cloud solutions, and drive adoption, consumption, usage, and expansion across the Microsoft platform.

What you will do

  • Proactively identifies and anticipates new cross-solution opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Strategically consults with, actively listens to, and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Identifies, anticipates, and evaluates industry trends (e.g., customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps both existing and novel architecture and digital transformation solutions to customer/partner business outcomes. Proactively anticipates and captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model.
  • Anticipates, identifies, escalates, and mitigates blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption for complex customers/scenarios. Proactively applies broad business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints.
  • Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Orchestrates and collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Proactively anticipates and manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals.
  • Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare complex customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Guides complex customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Articulates the value of Unified and supports sellers, partnering with account teams to build consumption plans aligned with appropriate services. Provides feedback to Unified Delivery Team on VBDs to refine and further develop content.
  • Proactively identifies and/or translates customer/partner problems into industry solutions aligned with Microsoft product and platform strategy, creates or improves an existing business model, and explains why and/or how they meet customer/partner outcomes and return on investment (ROI) goals (e.g., via proof of concept, minimally viable product [MVP], rapid prototype) relative to competitive offerings. Proactively helps the customer/partner accelerate their adoption and use of Microsoft product/platform strategy-aligned (cross-solution area) solutions. Builds relationships with, and provides direction to technical decision makers (TDMs) up to the C-suite level, and builds the bridge between TDMs and business decision makers (BDMs). Leads and elevates interactions as needed with customers/partners' Chief Information Office (CIO), Chief Information Security Officer (CISO), and other C-level (CXO) roles to bridge understanding of security, compliance, operational and risk requirements across BDMs, TDMs, CIO and CISO teams, appropriately engaging additional subject matter experts when deeper expertise is required.
  • Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and internal communities leveraging relevant insights from feedback tools and systems. Identifies and aggregates patterns of feedback across customers/partners/territories/industries, and leverages them with relevant industry perspective to develop strategic and actionable insights. Presents business cases to program managers to advocate for and influence product roadmaps, decision making, and bug fix prioritization, and own and drive initiatives as appropriate.
  • Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Drives the realization of customer/partner conditions of success by leveraging an understanding of customer goals. Anticipates, addresses, and leads customer confidence calls to resolve customer/partner dissatisfaction and unmet needs, and creates and executes strategies to improve customer experience, value realization, and acceleration of transformation.
  • Identifies and directs attention to multiple, strategic opportunities (e.g., launch deals) that align with revenue goals, and orchestrates growth of solution utilization pipeline with partners. Leads assistance with partner and sales teams to bring clarity to specific, complex opportunities through proof of concept and technical pre-sales support.
  • Understands and anticipates solution area-specific market opportu...

Skills used in this role

AzureAISecurityDataBusiness ApplicationsModern WorkCloud ArchitectureSolution Architecture

What the employer is looking for

  • This role requires deep technical expertise, strong executive communication skills, customer-centric leadership, and the ability to lead virtual teams across Microsoft, partner organizations, and customer stakeholders.

Benefits and support

  • Compensation and benefits are detailed in the job posting

About Microsoft

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Microsoft

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Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.

Industry
Software
Company size
228,000+ employees
Founded
April 4, 1975
Location
Redmond, Washington, USA
Funding stage
Public Company

Leadership

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Satya Nadella

Chairman and Chief Executive Officer

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Amy Hood

Chief Financial Officer

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Brad Smith

Vice Chair and President

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