Cloud Operations Specialist
Teradata · Posted Oct 9
Cloud data warehousing, analytics, and enterprise artificial intelligence services
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About the role
Teradata's Autonomous Knowledge Platform unifies data, knowledge, and business context to deliver enterprise intelligence on premises, in the cloud, or through a hybrid approach. The Cloud Operations team provides first and second line support for compute, storage, and networking infrastructure across on-premises and public cloud hosted SLES Linux servers. This role covers day-to-day server administration, OS and application patching and upgrades, monitoring, alerting and reporting, automation, and incident and change management in a 24x7 shift environment.
What you will do
- First and second line support for all compute, storage, and networking infrastructure issues for On-prem. and public cloud hosted SLES Linux servers.
- Drive OS and Application patching and upgrades as per the plan.
- Set-up Alerts, reports, and dashboards for monitoring system health.
- Delivery responsibilities in the areas of private cloud network administration, security administration, instantiation, provisioning, optimizing the environment, third party software support.
- Perform day to day support on the servers like administration, housekeeping, maintenance, upgrade of OS, performing Security related controls and checks.
- Work on server related issues of major/minor/simple/complex in nature
- Perform patching and upgrades as per the plan
- Configuring Health checks and taking appropriate actions based on the alerts and checks
- Backups, snapshot activity in preparation to changes being implemented
- Automate the routine activities
- Linux servers Performance and capacity management
- Using the Change & Problem Management Tools to perform any planned/unplanned maintenance
- Handling of the Day to Day House Keeping tasks by using tools & scripts
- Preparation of RCA for all major/minor incidents
- Identify improvement opportunities in existing processes and recommend actions
- Build and deliver periodic SLA and other Reports to management
- 24 x 7 Environment in shift roaster based duties
- Attend calls on calls basis whenever assigned
- Coordination with Server managers/other teams and other stakeholders
Skills used in this role
What the employer is looking for
- Experience in Linux system administration
- VMware experience is of added value
- Experience in handling Linux Systems Administration tasks on RedHat and SLES Linux.
- Performance Monitoring and experienced in monitoring tools administration
- Hands on experience on Virtualization Technologies such as KVM, VMWARE.
- Hand on with implementing SSSD, LDAP, and other Identity and Authentication tools.
- Experience with one or more of Shell/Perl/python scripting and other programming languages.
- AWS/Azure/Google Cloud Administration experience will be plus.
- Performance monitoring and reporting for the compute, storage and network resources
- Good understanding for Networking and Storage concepts
- Ensuring that the processes are adhered to
- Ensure maximum uptime according to the SLA
- Executing tickets / requests
- Monitoring and mentoring junior team members
- Identifying and suggesting implementation of new technologies/products for enhancement
- Helping team members in case of Issues/Technical Problems
- Knowledge of ITIL best practice on incident management, change management and problem management
- Must be willing to provide 24x7 on-call support on a rotational basis with the team.
- Must be willing to travel – both short-term and long-term
- Excellent oral and written communication skills in the English language
Preferred qualifications
- ITIL, RHEL or MCSE or other relevant certifications are desirable
Benefits and support
- Flexible work model
About Teradata
Teradata is a global enterprise software company specializing in multi-cloud data warehousing, analytics, and artificial intelligence solutions. Its flagship offerings, including Teradata VantageCloud and ClearScape Analytics, help organizations turn enterprise data into trusted, autonomous actions. The company serves leading global enterprises across industries such as financial services, retail, healthcare, and telecommunications.
- Industry
- Software
- Company size
- 5000-10000 employees
- Founded
- 1979
- Location
- San Diego, California, USA
- Funding stage
- Public Company
Leadership
President and Chief Executive Officer
John Ederer
Chief Financial Officer
Louis Landry
Chief Technology Officer
Sumeet Arora
Chief Product Officer
Michael Hutchinson
Chief Operating Officer
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