Cloud Operations Engineer
MongoDB · Posted Sep 23
Modern database platform, cloud database-as-a-service, vector search, and developer data services
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About the role
MongoDB's Cloud Operations Engineering team ensures the uptime guarantees for the Atlas customer base, MongoDB's globally distributed, multi-cloud data platform available across AWS, Google Cloud, and Microsoft Azure. Based in Bengaluru under a hybrid working model, the Cloud Operations Engineer will work with a global team to monitor and detect customer-facing incidents on Atlas, automate routine monitoring and troubleshooting, and drive systems that reduce Mean Time to Resolve, including participation in a weekly on-call rotation.
What you will do
- Successfully co-ordinate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base
- Help scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools
- Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents
- Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution
- Automate routine monitoring and troubleshooting tasks
- Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution
- Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure
- Inform executive leadership and escalation management personnel of major outages
- Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (from direct surveillance or through alerts via our Technical Services Engineers)
Skills used in this role
What the employer is looking for
- Experience with being an on call DevOps, SRE, or Cloud Operations engineer (at least 2 years)
- Expertise with Linux system administration, configuration, troubleshooting
- Experience in monitoring, system performance data collection and analysis, and reporting
- Expertise with networking technologies like DNS, TCP/IP, etc
- Knowledge of database operations and concepts.
- Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)
- Capability to write small programs/scripts to solve both short-term systems problems
- A CS/CE degree or equivalent experience
- At least 1 of the following programming languages: Java, Go, Python, Javascript
- A keen interest in learning new things
- Willingness to work in 1st Shift (7:30 am IST to 3:30 pm IST).
- Willingness to work from Wednesday - Sunday or vice versa
Preferred qualifications
- MongoDB
- Splunk
- Kubernetes
Benefits and support
- Employee affinity groups
- Fertility assistance
- A generous parental leave policy
- Committed to developing a supportive and enriching culture for everyone
- Value our employees' wellbeing and want to support them along every step of their professional and personal journeys
- Accommodations for individuals with disabilities within our application and interview process
- Equal opportunities employer
About MongoDB
MongoDB is a modern, general-purpose database platform designed to unleash the power of software and data for developers and enterprises globally. Its flagship cloud database service, MongoDB Atlas, supports flexible document models, vector search, and transactional capabilities built for modern cloud and AI-driven workloads.
- Industry
- Database Software
- Company size
- 5741 employees
- Founded
- 2007
- Location
- New York, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $311M raised
- 2015-01-01Series F$80M
Leadership
President and Chief Executive Officer
Chief Financial Officer
Chief Technology Officer
Chief Customer Officer
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