Cloud Native Technical Services Engineer
Everpure · Posted Nov 1
Enterprise data storage and management platform for apps, analytics, and AI
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About the role
Everpure is a data platform company that has expanded from storage into hyperscaler, AI, and data platform ecosystems. Its Portworx product provides multi-cloud data services for Kubernetes and containerized applications. This role serves as a technical expert for enterprise customers across Portworx deployment and production, handling complex diagnosis and triage, pre-sales and onboarding support, and knowledge base documentation in the Bangalore office.
What you will do
- Drive Enterprise Customer Success: Deliver end-to-end technical expertise across all stages of Portworx® deployment and production environments, ensuring rapid issue resolution, minimal downtime, and maximum platform reliability for key enterprise accounts.
- Perform Complex Problem Diagnosis & Triage: Analyze application workflows, system logs, and containerized workloads across public/private cloud stacks to isolate, reproduce, and resolve multi-layer technical issues alongside engineering teams.
- Enable Pre-Sales and Onboarding: Partner with field systems engineers to guide technical installation, integration, and proof-of-concept (POC) execution for prospective and onboarding enterprise clients.
- Scale Organizational Knowledge: Author and maintain high-impact knowledge base articles, technical documentation, and FAQ guides to build self-service capabilities for customers and streamline internal support workflows.
Skills used in this role
What the employer is looking for
- Demonstrable expertise in customer-facing technical support, site reliability engineering (SRE), or cloud systems engineering within enterprise software environments.
- Deep practical knowledge of container orchestration platforms (such as Kubernetes, OpenShift, or VMware Tanzu) and major public cloud ecosystems (such as AWS or Azure).
- Proficiency with modern Infrastructure-as-Code and DevOps tools (such as Terraform, Ansible, Chef, or Puppet) and Linux to troubleshoot complex software stacks and automation workflows.
- Outstanding cross-functional communication and technical consultation skills, with a track record of effectively managing customer escalations and translating technical challenges into actionable engineering solutions.
- Flexibility to participate in team shift structures and on-call rotation schedules as required to support mission-critical global infrastructure.
Benefits and support
- flexible time off
- wellness resources
- company-sponsored team events
About Everpure
Everpure is an enterprise data storage and management company that unifies all data with an enterprise data cloud, making it easy to manage and get AI-ready fast. Formerly known as Pure Storage, the company delivers an industry-leading, ever-evolving storage and data management platform.
- Industry
- Data Storage
- Company size
- 6000+ employees
- Founded
- 2009
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $470M raised
- 2013-08-29Series E$150M
- 2014-04-23Series F$225M
Leadership
Chairman and CEO
Rob Lee
Chief Technology Officer
Dan FitzSimons
Chief Revenue Officer
Recent coverage
PR Newswire
Everpure's Expanding Business Model Fuels New Long-Term Outlook2026-09-23
Everpure Newsroom
Everpure to Join the S&P 5002026-09-08
HyperFrame Research
Everpure Rebrands From Pure Storage, Reports Record Revenue and Acquisition of 1touch2026-02-27