Client Success Specialist - Oracle Health
Oracle · Posted Oct 29
Cloud infrastructure, enterprise software, database systems, and AI-powered business applications
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About the role
Oracle Health's mission is to create a human-centric healthcare experience powered by unified global data. The team oversees a portfolio of customers using Oracle Health and Oracle Fusion Cloud Applications, helping them improve adoption, realize measurable value, and achieve successful renewals. The Customer Success Manager owns the customer experience across the lifecycle, acting as a trusted advisor to customer executives and coordinating Oracle stakeholders to maximize value from Oracle Health and Fusion Cloud solutions including ERP, EPM, HCM, SCM, Procurement, and Analytics.
What you will do
- Develop and execute customer success plans aligned to business priorities, adoption goals, and measurable outcomes.
- Drive adoption, optimization, and value realization across Oracle Health and Fusion applications.
- Identify opportunities to improve business processes, simplify operations, and strengthen solution utilization.
- Lead executive business reviews, value discussions, account planning, and roadmap conversations.
- Track customer KPIs, priorities, risks, milestones, and committed actions.
- Coordinate Oracle Customer Success, Support, Consulting, Sales, Product, and Cloud Operations teams to resolve issues and advance customer objectives.
- Support customers through implementations, go-lives, upgrades, cloud transformations, adoption initiatives, and renewals.
- Manage service performance, escalations, code currency, and customer risks proactively.
- Build strong stakeholder relationships, develop customer advocates and success stories, and identify growth opportunities in partnership with Sales.
Skills used in this role
What the employer is looking for
- Bachelor’s degree or equivalent relevant work experience
- 7+ years of experience in customer success, account management, consulting, implementation, healthcare technology, enterprise applications, or a related field
- Strong customer-facing, stakeholder management, communication, and presentation skills
- Ability to translate customer objectives into clear success plans and coordinated action
Preferred qualifications
- Experience in a client-facing customer success, implementation, consulting, or relationship-management role
- Experience in healthcare technology, healthcare operations, or digital health transformation
- Knowledge of Oracle Health solutions and healthcare workflows
- Experience with Oracle Fusion Cloud Applications, such as ERP, EPM, HCM, SCM, Procurement, Analytics, or Oracle Integration
- Understanding of cloud/SaaS operating models, enterprise integrations, technical architectures, and business-process optimization
- Ability to manage complex customers, identify risks, and build trusted executive relationships
Benefits and support
- Compensation and benefits are detailed in the job posting
About Oracle
Oracle Corporation is a multinational computer technology company specializing in cloud-engineered hardware, enterprise software, and database management systems. It provides comprehensive cloud solutions such as Oracle Cloud Infrastructure (OCI) and Oracle Cloud Applications (OCA) to power digital transformations globally. Headquartered in Austin, Texas, Oracle is a major player in enterprise AI integration and database solutions.
- Industry
- Cloud Computing
- Company size
- 141000 employees
- Founded
- 1977
- Location
- Austin, Texas, USA
- Funding stage
- Public Company
Funding
Public Company · $56B raised
- 2025-10-24Post IPO Debt$18B
- 2025-02-03Conventional Debt$18B
Leadership
Lawrence J. Ellison
Chairman of the Board and Chief Technology Officer
Clay Magouyrk
Chief Executive Officer
Mike Sicilia
Chief Executive Officer
Hilary Maxson
Chief Financial Officer
Jae Evans
Global Chief Information Officer and Executive Vice President
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