Client Service Analyst
JPMorgan Chase · Posted Oct 22
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The Client Service Delivery team within JPMorgan Chase's service center operations supports clients by handling inquiries, transactions, and service issues end to end. The role sits in a client operations domain with a focus on digital tools, process automation, and fraud prevention awareness. As a Client Service Delivery Analyst, you will process transactions, resolve client issues, connect clients to relevant services, and partner with internal stakeholders on change management and service delivery improvements.
What you will do
- Process client transactions accurately and efficiently while applying product and service knowledge.
- Resolve client inquiries and service issues using operating procedures and structured troubleshooting.
- Identify opportunities to connect clients to relevant services based on stated needs and observed patterns.
- Collaborate with internal stakeholders to drive timely outcomes and strengthen service delivery.
- Participate in end-to-end change management activities to influence adoption and reduce stakeholder impact.
- Mitigate service conflicts by aligning expectations, communicating clearly, and escalating appropriately.
- Maintain awareness of fraud prevention practices while handling client requests and transactions.
- Plan daily work to meet operational objectives, quality standards, and client experience expectations.
- Utilize digital tools and process automation concepts to reduce manual effort and improve accuracy.
Skills used in this role
What the employer is looking for
- Apply working knowledge or equivalent expertise in customer service operations, including transaction processing and issue resolution.
- Build productive working relationships with internal stakeholders to support mutually beneficial outcomes.
- Use problem-solving techniques to identify root causes and implement practical resolutions that improve operational efficiency.
- Communicate clearly and professionally when handling inquiries, documenting actions, and coordinating next steps.
Preferred qualifications
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
- Leverage artificial intelligence-enabled and automation tools to enhance client solutions, streamline processes, and improve efficiency.
- Drive continuous improvement initiatives that strengthen service quality and client experience outcomes.
- Apply cultural intelligence and data and technology literacy to engage diverse clients and support innovative solutions.
- Maintain working knowledge of cybersecurity best practices to help protect client data and support informed decision-making through quantitative reporting.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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