Client Data_Team Leader
JPMorgan Chase · Posted Oct 13
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The Operations team at JPMorgan Chase supports client data and financial operations, maintaining the accuracy of KYC records and controls that meet regulatory standards. The work centers on AML and KYC compliance, risk assessment, and transaction data review within a client onboarding environment. This role reviews and enhances data collection and verification processes, addresses escalated service issues, investigates AML typologies, and drives process improvements across the team.
What you will do
- Address escalated service issues effectively, maintaining high standards of customer service.
- Act independently and make strategic decisions based on data, insight, and experience.
- Support client onboarding and fulfill AML and KYC requirements, ensuring compliance and risk assessment.
- Conduct thorough investigations to establish AML typologies and produce accurate reports of findings.
- Identify opportunities to refine processes, increase operational efficiencies, and manage stakeholder relationships.
- Analyze transaction data to identify patterns and verify legitimacy, interacting with bankers and customers to obtain necessary information.
Skills used in this role
What the employer is looking for
- Exceptional research and analytical skills for analyzing large amounts of unstructured data.
- Client-focused with strong customer service skills and ability to multi-task in a high-volume work schedule.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and strong digital literacy.
- Ability to act independently, make strategic decisions, and manage stakeholder relationships effectively.
- Strong problem-solving and communication skills to resolve internal and external customer concerns.
Preferred qualifications
- In-depth knowledge of KYC/AML policies and experience in risk, audit, or process improvement.
- Ability to motivate and collaborate with teams using empathy and emotional intelligence.
- Experience with mainframe and PC-based systems, and digital process automation.
- Project management and process improvement experience.
- Resilience and adaptability in fast-paced, high-pressure environments.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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