Process Trainer - Manager - Lending (North & East)
Paytm · Posted Sep 29
Mobile payments, digital wallets, banking solutions, and financial services
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About the role
Paytm is India's leading mobile payments and financial services distribution company, building technologies that help small businesses with payments and commerce. The role sits within the lending business, where Paytm supports the digitization of credit for consumers and merchants. This Process Trainer - Manager position designs and delivers training programs for sales teams across lending products and processes, including classroom, virtual, and field-based sessions, content development, and ongoing coaching.
What you will do
- The ideal candidate will be responsible for enhancing product knowledge, sales capabilities, and process adherence through engaging learning interventions and continuous coaching initiatives.
- Design and deliver training programs for sales teams on lending products, sales processes, compliance requirements, and operational procedures.
- Develop and maintain training content, including presentations, training manuals, SOPs, assessments, and e-learning modules.
- Conduct classroom, virtual, and field-based training sessions to ensure effective knowledge transfer and skill development.
- Collaborate with business stakeholders and subject matter experts to create practical and engaging learning experiences aligned with business objectives.
- Evaluate trainee performance through assessments, feedback, and performance tracking to identify learning gaps and improvement areas.
- Provide ongoing coaching and mentoring to sales teams to improve productivity, customer handling, and conversion effectiveness.
- Monitor training effectiveness and recommend enhancements to training methodologies, content, and delivery mechanisms.
- Ensure all training programs remain aligned with organizational goals, regulatory guidelines, and evolving business requirements.
Skills used in this role
What the employer is looking for
- 6+ years of experience in Sales Training, Learning & Development, or Training Delivery within Banking, NBFC, Fintech, or Lending domains.
- Should have good networking capabilities and be willing to travel extensively throughout their specified area. Skilled in coaching and mentoring, a quick learner who grasps and puts into application the new learnt ideas and concepts.
- Strong understanding of lending products, sales processes, and customer acquisition practices.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to create engaging training content and facilitate interactive learning sessions.
- Proficiency in Microsoft PowerPoint, Excel, and Learning Management Systems (LMS) is preferred.
- Graduate/Postgraduate in any discipline.
- Certification in Training & Development or Learning Facilitation will be an added advantage.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Paytm
Paytm is India's leading financial services company offering full-stack payment solutions, digital wallets, QR codes, and financial services to consumers and merchants. The platform provides comprehensive digital inclusion via UPI payments, banking services distribution, merchant devices, and lending solutions. Operating under its parent firm One97 Communications, Paytm has scaled its operations into a robust profitability-driven ecosystem.
- Industry
- FinTech
- Company size
- 10001+ employees
- Founded
- 2010
- Location
- Noida, Uttar Pradesh, India
- Funding stage
- Public Company
Funding
Public Company · $4.91B raised
- 2023-08-28Late Stage$246.34M
- 2020-11-20Angel$1.26M
- 2019-12-06Series H$673M
- 2018-08-27Series G$300M
Leadership
Founder & Chief Executive Officer
Chief Technology Officer
Recent coverage
The Tribune
Goldman Sachs Expects Paytm's EBITDA to Surge on Strong UPI Growth and Cost Discipline2026-10-08
Fortune India
Paytm Shares Tumble Following Reports of UPI MDR Framework Deferral2026-10-08
Superpower Daily
Paytm CEO Vijay Shekhar Sharma Offers Personal Backing to Sovereign AI Model Builders2026-10-08
Paytm Newsroom
Paytm 2026 Update: Core UPI, App, and Multi-Bank QR Status Explained2026-04-24