CDC Technical Lead
Nokia · Posted Oct 26
Mobile and fixed network infrastructure, IP routing, cloud, and telecommunications technology services
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About the role
The Core Networks Domain Delivery Unit (DDU) at Nokia is responsible for Central Delivery Care, partnering with Market Services, R&D, and Product teams to deliver care. The role focuses on Core Networks care delivery, serviceability, automation, and critical incident management across markets. This Technical Lead will oversee care delivery, manage financial metrics and SLAs, and drive continuous improvement and talent development.
What you will do
- Lead and oversee Care Delivery for Core Networks across all markets.
- Implement an efficient care delivery model to enhance efficiency and serviceability.
- Develop and maintain strategic relationships with R&D, PLM, MS Care leads & DDL (Domain Delivery Lead) organisation to drive product care delivery.
- Manage care financial metrics and budgets to achieve domain financial targets.
- Facilitate continuous improvement initiatives for serviceability, tools, and knowledge sharing within the team.
- Ensure SLA fulfilment, manage escalations, and oversee critical incident responses for optimal customer satisfaction.
- Provide regular executive updates on progress and resolution of critical issues to senior management.
- Foster talent development and cross-competency within the organisation to support future technologies and initiatives.
Skills used in this role
What the employer is looking for
- Require a bachelor's or master's degree or related field with 10+ years of experience in care delivery within the CORE Domain.
- Strong leadership and facilitation skills with a results-oriented approach and proven track record in driving financial results in core network projects.
- Deep knowledge of CORE Domain technologies and preferably the Nokia portfolio
Preferred qualifications
- Experience in implementing care delivery models and familiarity with R&D collaboration and product lifecycle management (PLM)
- Knowledge of AI/ML applications in care delivery with exposure to project budget and cost management
Benefits and support
- Compensation and benefits are detailed in the job posting
About Nokia
Nokia Corporation is a multinational telecommunications, information technology, and network equipment provider that delivers critical infrastructure solutions across mobile, fixed, and cloud networks. Known for its historical roots and ongoing global presence in connectivity, the company enables advanced network automation, AI-optimized data center infrastructure, and 5G/6G technology for communications service providers and enterprises worldwide.
- Industry
- Telecommunications
- Company size
- 78005 employees
- Founded
- 1865-05-12
- Location
- Espoo, Finland
- Funding stage
- Public Company
Leadership
President and Chief Executive Officer (CEO)
Chief Financial Officer
Chief Technology and AI Officer
President of Network Infrastructure
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