Delivery Advisor
Tesla · Posted Nov 2
Electric vehicles, solar panels, and integrated clean energy storage solutions
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About the role
The Delivery Advisor role supports Tesla customers after purchase by coordinating vehicle delivery scheduling, customer education, and final documentation. The role involves guiding customers through Tesla’s digital ecosystem, including the Tesla app, charging, and software updates, and working cross-functionally with Sales, Logistics, Registration, and Service teams. This is a one-year contract position based in Mumbai with potential conversion to full-time based on performance.
What you will do
- Act as the primary liaison between Tesla and customers from the point of purchase to vehicle handover.
- Coordinate delivery scheduling based on vehicle readiness and customer availability.
- Ensure customers complete all pre-delivery requirements, including financing, registration, and trade-ins.
- Conduct vehicle walkthroughs, explaining key features and functionality to ensure a smooth onboarding experience.
- Guide customers on Tesla’s digital ecosystem, including the Tesla app, charging solutions, and vehicle software updates.
- Oversee and coordinate administrative tasks at the delivery center, ensuring all required documentation is prepared and processed accurately.
- Work cross-functionally with Sales, Logistics, and Registration teams to verify order details and ensure compliance with internal policies.
- Record and maintain data quality across internal systems.
- Serve as the primary contact for customers post-delivery, addressing initial questions and troubleshooting minor concerns.
- Work with the Service team to facilitate any early-stage support needs.
Skills used in this role
What the employer is looking for
- 3-5 years of relevant experience in customer service, automotive sales, or logistics.
- Strong organizational and communication skills, with a customer-first mindset.
- Ability to multitask and work in a fast-paced environment.
- Excellent attention to detail and problem-solving skills.
- Comfortable working with multiple systems and tools to manage orders and deliveries.
- Prior automotive or registration experience is a plus.
- Business proficiency in English and local languages.
- Valid driver’s license holder.
- Bachelor’s degree preferred
Benefits and support
- Compensation and benefits are detailed in the job posting
About Tesla
Tesla, Inc. is an American multinational automotive and clean energy company that designs, manufactures, and sells electric vehicles, battery energy storage systems, and solar panels. Headquartered in Austin, Texas, the company is dedicated to accelerating the world's transition to sustainable energy through innovative technology and engineering. Its product ecosystem ranges from mass-market passenger cars and commercial semi-trucks to advanced energy generation and storage solutions.
- Industry
- Automotive
- Company size
- 125000+ employees
- Founded
- 2003
- Location
- Austin, Texas, USA
- Funding stage
- Public Company
Funding
Public Company · $6.0B raised
- 2020-05-18Post Ipo Debt$5.0B
Leadership
Elon Musk
Chief Executive Officer & Director
Chief Financial Officer & Chief Accounting Officer
Senior Vice President, Automotive
General Counsel & Corporate Secretary
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