Business Systems Analyst
NetApp · Posted Oct 22
Hybrid cloud data services, enterprise storage, and cloud operations solutions
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About the role
NetApp is a data infrastructure and enterprise storage company whose platform is embedded in Google Cloud, AWS, and Microsoft Azure. This role sits in the Oracle ERP Cloud functional space, focused on the Order to Cash (O2C) domain, Order Management and Order Fulfillment. The analyst gathers and translates business requirements, configures Oracle Cloud modules and business rules, supports data conversion, testing (SIT/UAT), quarterly release assessments, and end-user training.
What you will do
- Gathers and documents business requirements from stakeholders; translates them into functional design documents and configuration workbooks.
- Configures and tests Oracle Cloud Order Management, Fulfillment, and related O2C modules per approved designs.
- Prepares functional specifications for any required extensions, integrations, or reports and collaborates with technical team members for development.
- Supports and executes test scenarios (SIT, UAT) and assists business users during User Acceptance Testing.
- Helps identify semi-routine problems in O2C processes and generates possible solutions; escalates complex issues with recommended options.
- Assists with data conversion/migration activities, including validation of FBDI loads for orders, items, customers, and pricing.
- Supports quarterly update assessments – reviews Oracle Cloud release notes for O2C impact, tests new features, and recommends adoption.
- Prepares end-user training materials and delivers training sessions during implementation and post-go-live.
Skills used in this role
What the employer is looking for
- Working knowledge of Oracle ERP Cloud from a functional/business process perspective, with an emphasis on module configuration, business rule setup, and end-to-end process flows within the O2C cycle.
- Functional proficiency in Oracle Cloud tools & capabilities: Functional Setup Manager (FSM), Manage Order Management Orchestration, DOO Orchestration Process Definitions, Pricing Administration, Holds Management, Fulfillment Policies, Shipping Execution, Scheduled Processes, OTBI/BI Publisher (from a functional reporting standpoint), and Application Composer/Page Composer for lightweight personalizations.
- Deep functional understanding of Order to Cash business processes, including but not limited to:
- Sales Order capture, validation, and booking
- Order orchestration and fulfillment workflows
- Fulfillment lines, orchestration steps, and step-level holds
- DOO processing constraints, scheduling, and supply orchestration
- Shipping execution (pick, pack, ship, delivery management)
- Invoicing hand-off and integration with Accounts Receivable
- Returns (RMA) processing and credit memo workflows
- Pricing strategies (simple and segment-based pricing, price adjustments, promotions)
- Proficiency in two or more Oracle ERP Cloud application modules: Order Management, Inventory Management, Pricing, Shipping/Logistics, Receivables, Global Order Promising (GOP), Product Hub (as it relates to item setup for O2C).
- Minimum 4 years of experience in Oracle ERP Cloud implementations in a functional capacity.
- Good understanding of ERP Cloud implementations around Supply Chain Management modules, specifically Order Management and Fulfillment.
- Familiarity with integration touchpoints across O2C – understanding how Order Management interacts with Inventory, Procurement (drop-ship/back-to-back), Pricing, Shipping, Receivables, and downstream financial modules.
- Working knowledge of data migration and conversion activities using FBDI templates relevant to O2C (Sales Orders, Items, Pricing, Customer data).
- Good oral and written communication skills.
- Good analytical, problem-solving, negotiation, task management, and organizational skills.
- Working knowledge of enterprise application implementation methodology and project life cycle.
- Solid understanding of end-to-end O2C business metrics, KPIs, and reporting requirements.
- Ability to work collaboratively within a team environment with other functional analysts, technical developers, and cross-functional peers to support project deadlines.
- Ability to handle multiple tasks concurrently.
- Bachelor's degree in Business Administration, Supply Chain Management, Information Systems, or equivalent, and 6 to 9 years of related experience in Oracle ERP functional roles with a focus on Order Management / Order to Cash.
Benefits and support
- Flexibility to balance professional ambition with your personal life
About NetApp
NetApp, Inc. is an American data infrastructure and data management company that provides unified data storage, integrated data services, and hybrid multi-cloud operations solutions to enterprise customers. Founded in 1992, the company empowers global enterprises to manage applications and data seamlessly across on-premises environments and major public clouds. NetApp specializes in intelligent data infrastructure, cyber resilience, and AI-driven data optimization.
- Industry
- Cloud Computing
- Company size
- 11700 employees
- Founded
- 1992
- Location
- San Jose, California, USA
- Funding stage
- Public Company
Funding
Public Company
Leadership
Chief Executive Officer
Executive Vice President and Chief Financial Officer
Executive Vice President and Chief Product Officer
President
Chief Technology Officer
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