Business Operations Manager
Cisco · Posted Oct 7
Networking, cloud, cybersecurity, and enterprise IT infrastructure services
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About the role
Cisco's Failure Analysis & Prevention team, part of the Technology and Quality organization, ensures high customer and product quality and delivers customer-focused quality and reliability solutions and infrastructure for Cisco products. The organization drives competitive advantage through innovation in manufacturing technology, test, component engineering, NPI, and closed-loop quality management. This role leads medium to large, cross-functional projects, managing scope, budgets, risks, and stakeholder alignment to improve business and process outcomes.
What you will do
- Decisions impact the quality, efficiency and effectiveness of own function/client group; contributions may result in business or process improvements
- Manages medium to large sized projects with moderate to high risk; solution may require collaboration among cross-functional teams; there may be multiple interdependencies, and the solution could impact many applications
- Solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgment to recommend an appropriate solution
- Helps drive process and manage projects
- Defines and validates the project scope, plan and schedule for complex projects; define metrics for project success; select and apply standards (e.g. delivery process, roles and responsibilities, operational norms, compliance
- Identifies risks to project success and creates mitigation plans
- Manages project delivery process, scope and costs of complex projects with minimal supervision; drives completion of the project and mentors other team members
- Establishes partnerships with stakeholders to build support, secure sponsorship, and ensures alignment for project outcomes, end products and/or solutions
- Drives change by identifying impacts of the project, building awareness and support for change within the organization and contributing to development of training
- Evaluates project results against success metrics; creates or reengineers processes and resources to improve productivity and end product
Skills used in this role
What the employer is looking for
- Bachelors degree plus 10 years of related project/program management experience
- Masters degree plus 7 years of related experience
- Prior experience leading and managing cross-functional teams and external vendors
- Exceptional communication, negotiation, and conflict-resolution skills to manage various stakeholders expectations
- Proven ability to define program scores, manage budgets, and allocate resources efficiently across multiple projects
- Provide training and lead by example to new team members
Preferred qualifications
- Masters certification in project/program management
- Industry experience with Semiconductor or Manufacturing industry
- Excellent communication, organization, presentation, and analytical skills
- Experience working with cross-functional teams in a challenging environment
Benefits and support
- Compensation and benefits are detailed in the job posting
About Cisco
Cisco Systems, Inc. is a worldwide leader in IT, networking, and cybersecurity solutions that transform how people connect, communicate, and collaborate. The company specializes in routing, switching, data center infrastructure, and software-defined networking designed for enterprises of all sizes. Today, Cisco drives major advancements in AI infrastructure, observability, and secure hybrid work platforms.
- Industry
- Networking
- Company size
- 90000+ employees
- Founded
- 1984
- Location
- San Jose, California, USA
- Funding stage
- Public Company
Leadership
Chair and Chief Executive Officer
President and Chief Product Officer
Executive Vice President and Chief Financial Officer
Executive Vice President and Chief People, Policy & Purpose Officer
Executive Vice President and Chief Customer Experience Officer
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