Business Analytics I
American Express · Posted Oct 19
Banking, credit card, payment network, and travel services
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About the role
The Global Merchant & Network Services (GMNS) organization manages relationships with millions of merchants and partners worldwide that facilitate American Express acceptance and enable the day-to-day operations of the payments network. Within GMNS, the Global Governance, Risk, Remediation, and Operations (GRRO) team works to deliver a premium merchant member experience while protecting the network and brand. This role supports end-to-end compliance initiatives, monitoring KRIs, performance data analysis, and the development of dashboards and monitoring frameworks to strengthen control effectiveness.
What you will do
- Support and drive end-to-end compliance initiatives, from problem definition through implementation and monitoring,
- Ensure adherence to Network and Brand Protection policies, including alignment across Authorization and Submission constructs.
- Manage escalations and support investigations into potential policy breaches or brand risks, with a focus on risk mitigation.
- Collaborate with Partner Managers, Regulatory Compliance, GMNS Policy and Data teams to drive Network policy compliance across Issuers & Acquirers (GMS & GNS)
- Design and operationalize processes and controls to address compliance gaps and support audit readiness.
- Drive Monitoring KRIs and ensure SLA is met.
- Analyze Network Participant performance data to identify trends, risks, and opportunity areas, drive insights to action
- Support development of analytics and automation solutions (e.g., dashboards, monitoring frameworks) to strengthen control effectiveness
- Contribute to governance activities including non-compliance assessments, risk evaluations, and remediation tracking
- Stay informed on regulatory and industry changes impacting Network compliance and policy adherence
Skills used in this role
What the employer is looking for
- Graduate/Postgraduate, additional certification like Business Management, Project Management, Data analytics, Risk/ Compliance, or related fields would be preferred, with 1+ years of relevant experience
- Strong analytical and problem-solving skills with a structured, logical approach
- Ability to manage initiatives independently and support building processes and controls
- Demonstrates risk and control mindset with focus on mitigation and audit readiness
- Strong stakeholder management and communication skills
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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