Business Analyst 3-Ops
Oracle · Posted Nov 3
Cloud infrastructure, enterprise software, database systems, and AI-powered business applications
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About the role
The Customer Entitlement Services (CES) for Oracle Health provides validated customer assets and entitlement data to the Customer Deal Desk, Client Renewals, and Client Account Executive teams for generating quotes and order documents across transactions such as extensions, renewals, expansions, migrations, terminations, and amendments. This role is an Automation & Operations Specialist supporting automation initiatives, transaction processing, and operational projects for CES OH. The role involves leading stakeholder discussions, translating business needs into practical solutions, and building basic to moderately complex automations using RPA, AI, agent, and low-code/no-code platforms.
What you will do
- Own improvement projects from problem definition and analysis through solution design, implementation, adoption, and benefits tracking.
- Design, build, test, and maintain basic to moderately complex solutions using approved RPA, AI, agent, and low-code/no-code tools.
- Contribute to strategic and complex initiatives by structuring ambiguous problems, evaluating options, and recommending practical actions.
- Execute and monitor assigned transaction activities, resolve exceptions, and maintain accuracy and timely completion.
- Investigate operational and automation issues, perform initial troubleshooting, and to resolve incidents.
- Support CES OH projects by tracking activities, coordinating stakeholders, maintaining documentation, and following up on deliverables.
- Develop broad functional understanding across relevant business areas, including process dependencies, systems, controls, and performance measures.
- Identify repetitive tasks, process gaps, and opportunities to improve efficiency through automation or workflow changes.
- Assist with requirements gathering, user acceptance testing, validation of automation outputs, and rollout activities.
- Maintain operating procedures, process guides, issue logs, and status reports covering operational performance and project progress.
- Translate business needs into clear requirements and communicate technical updates in language that operational teams can understand.
Skills used in this role
What the employer is looking for
- Experience delivering business improvement, process transformation, operations, or automation projects.
- Ability to independently manage defined projects or workstreams involving multiple stakeholders.
- Strong analytical and structured problem-solving skills and decision-making skills, including the ability to work with incomplete or ambiguous information.
- Confident facilitation and communication skills, with the ability to influence without formal authority.
- Hands-on experience with one or more business-user-accessible automation or AI platforms.
- Ability to translate business requirements into reliable, maintainable solutions and validate that they meet user needs.
- Working understanding of data privacy, access controls, responsible AI use, and solution governance.
- Curiosity and learning agility to build knowledge across business functions and technologies.
- Ability to manage multiple priorities and work independently within defined processes.
- Proficiency with spreadsheets, reporting tools, and process documentation.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Oracle
Oracle Corporation is a multinational computer technology company specializing in cloud-engineered hardware, enterprise software, and database management systems. It provides comprehensive cloud solutions such as Oracle Cloud Infrastructure (OCI) and Oracle Cloud Applications (OCA) to power digital transformations globally. Headquartered in Austin, Texas, Oracle is a major player in enterprise AI integration and database solutions.
- Industry
- Cloud Computing
- Company size
- 141000 employees
- Founded
- 1977
- Location
- Austin, Texas, USA
- Funding stage
- Public Company
Funding
Public Company · $56B raised
- 2025-10-24Post IPO Debt$18B
- 2025-02-03Conventional Debt$18B
Leadership
Lawrence J. Ellison
Chairman of the Board and Chief Technology Officer
Clay Magouyrk
Chief Executive Officer
Mike Sicilia
Chief Executive Officer
Hilary Maxson
Chief Financial Officer
Jae Evans
Global Chief Information Officer and Executive Vice President
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