Business Analyst 3-Ops
Oracle · Posted Nov 3
Cloud infrastructure, enterprise software, database systems, and AI-powered business applications
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About the role
The Customer Entitlement Services (CES) team for Oracle Health provides validated customer assets and entitlement data to the Customer Deal Desk, Client Renewals, and Client Account Executive teams for quotes and order documents across extensions, renewals, expansions, migrations, terminations, and amendments. The role focuses on programs and business processes that improve operational efficiency, consistency, and compliance. It involves anchoring stakeholder discussions, prioritizing requests by customer impact, and collaborating across teams to resolve issues.
What you will do
- Provides programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives.
- Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.
- Responsible for anchoring calls/discussions and understand requirement from stakeholders and provide suitable resolution post working with upstream and downstream teams
- Ability to identify & prioritize requests based on Customer Impact
- Collaborate with multiple teams to assist the stakeholders in effective resolution to their issues reported
- Driving a robust communication mechanism to achieve Customer/Stakeholder trust & confidence
- Identify the cause of the issue and report it relevant Stakeholder for remediation
- Should display agility in adopting to rapidly changing business needs
- Conscious about the Quality of work being delivered and takes initiative to improve performance and processes through constant self-evaluation
Skills used in this role
Benefits and support
- Compensation and benefits are detailed in the job posting
About Oracle
Oracle Corporation is a multinational computer technology company specializing in cloud-engineered hardware, enterprise software, and database management systems. It provides comprehensive cloud solutions such as Oracle Cloud Infrastructure (OCI) and Oracle Cloud Applications (OCA) to power digital transformations globally. Headquartered in Austin, Texas, Oracle is a major player in enterprise AI integration and database solutions.
- Industry
- Cloud Computing
- Company size
- 141000 employees
- Founded
- 1977
- Location
- Austin, Texas, USA
- Funding stage
- Public Company
Funding
Public Company · $56B raised
- 2025-10-24Post IPO Debt$18B
- 2025-02-03Conventional Debt$18B
Leadership
Lawrence J. Ellison
Chairman of the Board and Chief Technology Officer
Clay Magouyrk
Chief Executive Officer
Mike Sicilia
Chief Executive Officer
Hilary Maxson
Chief Financial Officer
Jae Evans
Global Chief Information Officer and Executive Vice President
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