BGSW_2026_IT_Manager_SDM
Bosch · Posted Oct 21
Mobility, industrial technology, consumer goods, and energy and building technology services
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About the role
The Engagement Manager & Account Manager owns end-to-end customer engagement across Managed Services (Infrastructure and SAP) and development initiatives. The role combines account management, service delivery, and project/program execution, with responsibility for customer relationships, delivery governance, financial performance, and team leadership. It requires prior program/project management experience and hands-on exposure to Infrastructure or SAP, along with strong customer-facing leadership.
What you will do
- Own the overall customer relationship as the single point of accountability for IT delivery and operations.
- Build and sustain trusted relationships with CEO, CXOs, and senior business stakeholders.
- Act as a strategic partner, aligning IT initiatives with business priorities and long-term roadmap.
- Drive customer satisfaction, retention, and growth of the account.
- Engage deeply with customer business stakeholders across Manufacturing (mandatory), Purchasing, Sales, and Finance functions.
- Translate business requirements into service roadmaps, project charters, and execution plans.
- Lead executive governance forums, steering committees, and periodic CEO-level reviews.
- Manage escalations proactively and drive resolution to closure.
- Own end-to-end delivery of multiple programs and projects including enhancements, CRs, and transformation initiatives.
- Execute delivery using Agile, Waterfall, or Hybrid models, based on engagement needs.
- Ensure adherence to scope, schedule, cost, quality, and risk parameters.
- Drive delivery predictability through structured planning, tracking, and reporting.
- Govern IT Infrastructure and/or SAP AMS operations, ensuring SLA adherence and service stability.
- Oversee incident, problem, change, and release management processes.
- Ensure seamless coordination between operations, CR delivery, and project teams.
- Drive continuous service improvement, automation, and operational efficiency.
- Own account-level financials, including service budgets, project costs, forecasting, and margins.
- Drive cost optimization, productivity improvements, and value realization.
- Ensure commercial governance, contract compliance, and financial predictability.
- Establish and run strong account governance aligned to ITIL and organizational standards.
- Identify and mitigate delivery, operational, and financial risks.
- Ensure audit, security, and compliance adherence across services and projects.
- Lead cross-functional teams spanning delivery, operations, and partners.
- Drive accountability, performance management, and capability development.
- Foster a customer-centric, outcome-driven delivery culture.
Skills used in this role
What the employer is looking for
- Bachelor’s degree in Engineering / MCA / MBA.
- PMP / PRINCE2 / Agile certification preferred.
- ITIL certification is an advantage
- 15-18 years
- Prior experience as Program Manager / Project Manager in enterprise IT environments.
- Mandatory domain background in either Infrastructure or SAP (one is compulsory).
- Strong experience managing Managed Services (Infra and/or AMS) alongside projects.
- Proven ability to manage senior customer stakeholders, including CXOs and CEOs.
- Strong understanding of Manufacturing business processes (mandatory), with working knowledge of Purchasing, Sales, and Finance.
- Expertise in SDLC, ITIL-based service management, Agile/Hybrid delivery models.
- Strong financial acumen with experience in budgeting, forecasting, and P&L management.
- Excellent communication, negotiation, and conflict-resolution skills.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Bosch
The Bosch Group is a leading global supplier of technology and services, operating across mobility, industrial technology, consumer goods, and energy and building technology sectors. Driven by its purpose to create technology that is "Invented for life," the company leverages its expertise in hardware, software, and IoT to shape global trends such as automation, electrification, and artificial intelligence.
- Industry
- Automotive
- Company size
- 406225 employees
- Founded
- 1886
- Location
- Stuttgart, Germany
- Funding stage
- Private Company
Leadership
Chairman of the Board of Management
Deputy Chairman and Chief Financial Officer
Markus Heyn
Deputy Chairman and Chairman of Mobility
Frank Meyer
Member of the Board of Management
Recent coverage
The Economic Times
Bosch reports flat revenue at €91 billion in 2025; flags cautious 2026 outlook2026-04-16
Bosch Media Service
BCW 2026: Bosch pushes ahead with technologies for automation and robotics2026-06-10
Investing.com
Bosch on track to meet 2026 targets despite new challenges2026-09-21