AVP - Journey Excellence and Transformation
Barclays · Posted Oct 15
Banking, credit card, corporate, investment banking, and wealth management services
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About the role
The Business Banking transformation team shapes future-state operating models and redesigns end-to-end customer and colleague journeys, working across Operations, Product, Technology, Risk, Compliance and Customer Experience to turn strategic designs into practical transformation roadmaps. The role sits within a PMO, governance and portfolio-management context focused on digital change, reporting and controls across Business Banking. As AVP - Journey Excellence and Transformation, the holder leads governance frameworks, executive reporting and dashboards, risk and dependency management, stakeholder engagement and continuous improvement of PMO maturity for the transformation portfolio.
What you will do
- Establish and maintain governance frameworks, standards and controls across the Business Banking Transformation portfolio.
- Manage governance forums, steering committees and executive review meetings, ensuring effective decision-making and escalation processes.
- Define and maintain portfolio governance calendars, meeting cadence, terms of reference and reporting standards.
- Ensure adherence to Barclays change governance, risk and control requirements.
- Coordinate quality assurance activities and challenge project delivery teams to ensure data accuracy and reporting integrity.
- Support business case governance, investment tracking and benefits realisation activities.
- Lead the production of executive-level reporting packs for Transformation Leadership, Business Banking Executive teams and senior governance forums.
- Develop and maintain portfolio dashboards and performance reporting using Power BI, Excel and other reporting tools.
- Consolidate programme and project updates to provide a holistic view of portfolio health, delivery status, risks, issues and dependencies.
- Analyse data to identify trends, delivery risks, resource constraints and opportunities for intervention.
- Ensure timely, accurate and insightful reporting for monthly, quarterly and annual business reviews.
- Oversee portfolio-level risk, issue, assumption and dependency management processes.
- Drive effective escalation and mitigation planning for critical delivery risks.
- Monitor project health indicators and provide independent challenge where required.
- Support audit, regulatory and control reviews by ensuring appropriate governance evidence is maintained.
- Build strong working relationships across Business Banking, Operations, Risk, Finance, Technology and Change functions.
- Act as a trusted advisor to Transformation Leadership on governance, reporting and portfolio performance matters.
- Engage with senior leaders to communicate portfolio health, strategic progress and delivery outcomes.
- Facilitate cross-functional collaboration to resolve delivery dependencies and governance actions.
- Drive PMO maturity and governance excellence across the transformation portfolio.
- Identify opportunities to automate reporting and improve data quality through enhanced tools, processes and analytics.
- Promote best practices in programme governance, reporting and delivery assurance.
- Lead continuous improvement initiatives to simplify governance processes while maintaining effective oversight.
- Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights.
- Participation in projects and initiatives to improve performance & optimisation efficiency and effectiveness.
- Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes.
- Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations.
- Identification of capacity creation in operations using data and Management Information.
Skills used in this role
What the employer is looking for
- Significant experience within PMO, Governance, Portfolio Management or Transformation functions in a complex financial services environment.
- Experience supporting large-scale transformation, strategic change or operational improvement programmes.
- Demonstrable experience preparing executive-level reporting and governance materials.
- Strong understanding of portfolio management, programme governance and change delivery frameworks.
- Experience managing risks, issues, dependencies and benefits tracking across multiple initiatives.
- Advanced proficiency in Microsoft Excel, PowerPoint and Power BI.
- Strong analytical capabilities with experience interpreting complex data and translating findings into actionable insights.
- Experience designing management information (MI), dashboards and performance reporting frameworks.
- Understanding of financial, resource and portfolio tracking methodologies.
- Excellent communication and presentation skills with the ability to engage senior stakeholders.
- Ability to challenge constructively and influence decision-making at all levels.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Proven ability to work independently while collaborating effectively across teams.
Preferred qualifications
- Degree educated or equivalent professional experience.
- PRINCE2, MSP, Agile, PMP or equivalent project management qualifications.
- Experience within Business Banking, Operations, Customer Due Diligence (CDD), KYC or Transformation environments.
- Knowledge of portfolio reporting tools and data visualisation platforms.
- Experience improving PMO maturity and governance frameworks.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Barclays
Barclays is a British multinational universal bank that provides consumer, corporate, and investment banking, as well as wealth management services. Tracing its origins back to 1690 in London, the institution operates globally to serve millions of retail and institutional clients. The bank leverages cutting-edge technology and digital platforms to drive operational efficiency across its international network.
- Industry
- Banking
- Company size
- 93000+ employees
- Founded
- 1690
- Location
- London, United Kingdom
- Funding stage
- Public Company
Leadership
Group Chief Executive
Group Finance Director
Group Chief Operating Officer
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