AVP - Fraud Ops
Barclays · Posted Oct 28
Banking, credit card, corporate, investment banking, and wealth management services
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About the role
Barclays Fraud Operations protects customers' identities and the bank from fraudulent activity on accounts across five primary functions: Fraud Detection, Fraud Investigation, Billing Disputes, Fraud Strategy and Deposit Fraud. The AVP leads daily operations, manages direct reports, and maintains the process health required by regulators and card Associations in a banking environment. The role requires in-person leadership in the office during US business hours (approximately 6 PM to 4 AM IST) to support US stakeholders.
What you will do
- Mange daily staffing and workflow for Operations and ensure adherence to department quantity and quality standards.
- Proactively identify service delivery failures and escalate issue/impact to appropriate business owners.
- Meet regularly with managers and individual team members; coach them to meet and exceed their metrics.
- Utilize reporting and direct observation to keep them abreast of their performance towards those goals.
- Provide performance analysis to implement action plan strategies to improve overall performance.
- Be a resource for policy, procedure, and human resources questions/issues.
- Works in partnership with site leadership to ensure Fraud Operations team engagement and compliance with any site standards or objectives.
Skills used in this role
What the employer is looking for
- This role will be In Person Presence in US Timings of Approx. 6 PM to 4 AM IST.
- This is a largely work in office ( Pune Office ) “Leadership of the team & Real Time availability of the AVP for US Stake-holder interactions in US Timings”.
- This is not a Remote Work from Home Assignment as it requires in Person.
- Provision of Leadership in the Pune Office for the US Operations.
- Proven Credit Card / Debit card operations experience.
- Knowledge of credit card / Debit card regulations in US.
- Understanding of Fraud ops domain more specific to Chargeback process.
- Strong understanding of Risk and Control in a banking environment.
- People leadership experience of proven years with a highest span of 70+ HC for at least 2 yrs and above.
Preferred qualifications
- Previous Fraud/Merchant Dispute Operations experience, preferred.
- Attention to detail, understands importance of accuracy and responsiveness.
- Strong analytical and problem solving skills.
- Strong communication skills, both verbal and written.
- Results driven with a commitment to continuous process improvement and quality.
- Ability to multi-task and work under pressure
- Proficient in Microsoft applications.
- Superior interpersonal and leadership skills; proven ability to develop and motivate employees to meet and exceed performance standards.
- Able to work with others in a fast-paced, team environment and to interact effectively with all levels of management.
- Enthusiastic, customer solution focused.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Barclays
Barclays is a British multinational universal bank that provides consumer, corporate, and investment banking, as well as wealth management services. Tracing its origins back to 1690 in London, the institution operates globally to serve millions of retail and institutional clients. The bank leverages cutting-edge technology and digital platforms to drive operational efficiency across its international network.
- Industry
- Banking
- Company size
- 93000+ employees
- Founded
- 1690
- Location
- London, United Kingdom
- Funding stage
- Public Company
Leadership
Group Chief Executive
Group Finance Director
Group Chief Operating Officer
Recent coverage
The Guardian
Barclays to cut 5,000 jobs as AI replaces roles2026-10-22
Investing.com
Barclays Q3 2026 slides show mixed results, on track for targets2026-10-22
Euronews
Barclays cuts 5,000 jobs as net profit grows 13% in Q32026-10-22