Associate TSE II
MongoDB · Posted Sep 30
Modern database platform, cloud database-as-a-service, vector search, and developer data services
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About the role
MongoDB's Technical Services team advises and supports customers running the MongoDB ecosystem, including the database server, drivers, cloud and infrastructure services such as Atlas and Cloud Manager. The role works alongside the company's largest customers to resolve complex challenges in architecture, performance, recovery, and security, and to serve as an expert resource on running MongoDB at scale. The engineer also interfaces with product management and development teams on customer needs and contributes to internal tooling for performance, benchmarking, and diagnostics.
What you will do
- You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between.
- You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be.
- You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf.
- And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
Skills used in this role
What the employer is looking for
- 4+ years of relevant experience
- Strong understanding and grasp of the following areas
- Systems administration
- Troubleshooting Systems
- Scalable and Highly available distributed systems
- Network Administration
- Application Architecture
- Data architecture and design
- Understanding of database architecture and administration
- Experience in performance tuning and benchmarking
- Previous experience in technical support
- A B.Tech / B.S. or equivalent work experience
Preferred qualifications
- Comfortable with modern AI concepts and proficient in using AI-assisted tools to accelerate troubleshooting and enhance day-to-day technical support workflows.
- Knowledge on one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl
- It's crucial for every candidate that they can check off all of these boxes
- Excellent communication skills, both written and verbal
- Genuine desire to help people
- Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
- Ability to think on your feet, remain calm under pressure and solve problems in real-time
- Desire and ability to rapidly learn a wide variety of new technical skills
- Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
Benefits and support
- employee affinity groups
- fertility assistance
- generous parental leave policy
About MongoDB
MongoDB is a modern, general-purpose database platform designed to unleash the power of software and data for developers and enterprises globally. Its flagship cloud database service, MongoDB Atlas, supports flexible document models, vector search, and transactional capabilities built for modern cloud and AI-driven workloads.
- Industry
- Database Software
- Company size
- 5741 employees
- Founded
- 2007
- Location
- New York, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $311M raised
- 2015-01-01Series F$80M
Leadership
President and Chief Executive Officer
Chief Financial Officer
Chief Technology Officer
Chief Customer Officer
Recent coverage
MongoDB Newsroom
MongoDB Announces Leadership Transition and Investor Day 2026 Updates2026-09-28
Market Watch / YouTube
MongoDB Unveils MongoDB 9.0 and Atlas Agent Engine at Annual Investor Day2026-09-29
MongoDB
MongoDB Completes Acquisition of Voyage AI to Boost Semantic Vector Search2025-02-15