Associate TSE II
MongoDB · Posted Sep 24
Modern database platform, cloud database-as-a-service, vector search, and developer data services
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About the role
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure, including Atlas (database as a service) and Cloud Manager. This role works alongside our largest customers, resolving questions on architecture, performance, recovery, and security, and is based in Bengaluru under a hybrid working model.
What you will do
- You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between.
- You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be.
- You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf.
- And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
- In 3 months, you'll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training.
- In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam.
- In 12 months, you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently.
Skills used in this role
What the employer is looking for
- 4+ years of relevant experience
- Strong understanding and grasp of the following areas
- Systems administration
- Troubleshooting Systems
- Scalable and Highly available distributed systems
- Network Administration
- Application Architecture
- Data architecture and design
- Understanding of database architecture and administration
- Experience in performance tuning and benchmarking
- Previous experience in technical support
- A B.Tech / B.S. or equivalent work experience
- Excellent communication skills, both written and verbal
- Genuine desire to help people
- Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
- Ability to think on your feet, remain calm under pressure and solve problems in real-time
- Desire and ability to rapidly learn a wide variety of new technical skills
- Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
Preferred qualifications
- Comfortable with modern AI concepts and proficient in using AI-assisted tools to accelerate troubleshooting and enhance day-to-day technical support workflows.
- Knowledge on one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl
Benefits and support
- From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys.
- To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone.
- MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process.
- MongoDB is an equal opportunities employer.
About MongoDB
MongoDB is a modern, general-purpose database platform designed to unleash the power of software and data for developers and enterprises globally. Its flagship cloud database service, MongoDB Atlas, supports flexible document models, vector search, and transactional capabilities built for modern cloud and AI-driven workloads.
- Industry
- Database Software
- Company size
- 5741 employees
- Founded
- 2007
- Location
- New York, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $311M raised
- 2015-01-01Series F$80M
Leadership
President and Chief Executive Officer
Chief Financial Officer
Chief Technology Officer
Chief Customer Officer
Recent coverage
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