Associate- Technology Vendor Management
American Express · Posted Nov 3
Banking, credit card, payment network, and travel services
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About the role
American Express' Technology Vendor Management team oversees third-party technology vendors and service providers across governance, performance, contract and SLA oversight, and risk and compliance coordination. The role focuses on transforming vendor management using Artificial Intelligence, Generative AI, automation, and advanced analytics across the vendor lifecycle. The Associate will manage the end-to-end vendor lifecycle and partner with Technology, Procurement, Risk, Finance, Compliance, and vendor stakeholders to implement AI use cases such as vendor-performance analysis, SLA/KPI intelligence, contract summarization, and vendor scorecards.
What you will do
- Manage the end-to-end vendor lifecycle, including onboarding, governance, performance monitoring, renewals, and offboarding.
- Establish and maintain strong working relationships with vendors and internal stakeholders.
- Monitor vendor performance against agreed KPIs, SLAs, contractual commitments, and service-quality standards.
- Conduct periodic vendor performance reviews and governance meetings, documenting actions and driving issues to closure.
- Identify vendor-related operational, financial, compliance, and service-delivery risks and coordinate appropriate mitigation actions.
- Partner with Procurement, Legal, Risk, Compliance, Finance, Technology, and business teams on vendor-related activities.
- Support contract negotiations, renewals, pricing discussions, and commercial evaluations.
- Track vendor spend, invoices, budgets, and opportunities for cost optimization.
- Manage vendor escalations, root-cause analysis, corrective-action plans, and service improvements.
- Maintain accurate vendor documentation, dashboards, scorecards, risk assessments, and governance records.
- Support third-party due diligence, audits, regulatory requirements, and internal control processes.
- Identify opportunities to improve vendor-management processes, controls, reporting, and operational efficiency.
Skills used in this role
What the employer is looking for
- Advanced degree in Business Administration, Financial Management and/or comparable experience
- 3-5 years experience in Vendor Management, Third-Party Management, Procurement, Supplier Management, Contract Management, Operations, or a related function.
- Knowledge of Microsoft Office Suite and data analysis tools
- Knowledge of financial management, data analysis, and Information Technology services
- Experience in working in a team-oriented environment and hands on with latest AI tools and ability to adapt to changing requirements
Preferred qualifications
- MBA/PGDM in Operations, Supply Chain Management, Finance, General Management, or a related specialization from a recognized institution.
- Relevant professional certification in Procurement, Supply Chain, Contract Management, Project Management, or Third-Party Risk Management would be an added advantage.
- Candidates should preferably have experience in: Vendor onboarding and lifecycle management, SLA/KPI and vendor performance management, Contract and commercial management, Vendor governance and stakeholder management, Third-party risk and compliance, Cost management and commercial negotiations
- Experience with technologies such as Generative AI/LLMs, Microsoft Copilot or equivalent enterprise AI platforms, Power BI, SQL, Python, APIs, and workflow/RPA tools is preferred.
- The candidate should demonstrate strong analytical thinking, stakeholder management, problem-solving, and communication skills, along with an understanding of Responsible AI, information security, data privacy, third-party risk, and AI governance.
- The successful candidate will be expected not simply to administer existing vendor-management processes, but to reimagine and automate them using AI, helping establish a more predictive, intelligent, and data-driven technology vendor-management function.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
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MarketScreener
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GuruFocus
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