Associate Technical Consultant
Razorpay · Posted Nov 2
Online payment gateway, business banking, payroll, and financial services platform
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About the role
The role sits within Razorpay's Business Engineering Technical Support function, where the individual works directly with developers, clients and internal teams on post-integration issues. It covers the Razorpay payments product suite, including APIs and plugins, with a focus on Level 2/3 technical troubleshooting and debugging for merchants. The consultant ensures successful resolutions for merchant tickets and queries while reporting defects to product and software engineering teams.
What you will do
- Addressing technical queries on APIs, and Plugins and complete Razorpay product suite.
- Communicates technical issues to merchants and internal departments.
- The role will require discussing solutions with CXOs and highly competent tech teams.
- Identifies irregularities in functionality and unexpected behaviours with Razorpay products and services.
- Provide timely resolution to merchant's assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills.
- Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration.
- Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant.
- Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages.
- Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers.
- May travel to client sites in order to resolve extremely complex customer and integration issues.
Skills used in this role
What the employer is looking for
- To explain complex information in simple, clear terms to a non-IT personnel.
- Ability to deal with complex issues and bring it to closure with least dependency.
- Logical thinker with good analytical and problem-solving skills.
- B.Tech/M.Tech degree with internship experience
Preferred qualifications
- Up-to-date technical knowledge in payment gateway domain.
- Ability for in-depth understanding of multiple products and processes.
- Good interpersonal skills coupled with quick decision making while advising the client or Sales team.
- Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go).
Benefits and support
- Compensation and benefits are detailed in the job posting
About Razorpay
Razorpay is India's leading omnichannel payments and full-stack financial solutions company, providing an extensive suite of products to accept, process, and disburse digital payments. Beyond payment gateways, the company offers neo-banking solutions via RazorpayX, business loans, payroll management, and corporate credit cards. It serves millions of businesses ranging from startups and SMEs to large enterprises globally.
- Industry
- Fintech
- Company size
- 3000+ employees
- Founded
- 2013
- Location
- Bengaluru, India
- Funding stage
- Public Company
Funding
Public Company · $742M raised
- 2021-12-19Series F$375M
- 2021-04-19Series E$160M
- 2020-10-12Series D$100M
- 2018-07-05Series C$75M
- 2016-07-12Series B$20M
Leadership
CEO and Co-founder
MD and Co-founder
Chief Operating Officer
Chief Financial Officer
Recent coverage
Indian Startup News
Razorpay secures final IFSCA PSP licence to move money into and out of India from GIFT City2026-11-02
Razorpay Press Release
Razorpay Partners With OpenAI to Expand ChatGPT Ads In India2026-10-08
Razorpay Press Release
Razorpay Launches Vulcan, India's First AI Payments Foundation Model, Fueled by NVIDIA and AWS2026-09-07
Razorpay Press Release
Razorpay Becomes the First Indian Payment Aggregator to Enable Card Payments through Google Pay Worldwide2026-04-22