Associate-Tech Ops Engineering
American Express · Posted Nov 6
Banking, credit card, payment network, and travel services
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About the role
The Enterprise Technology Services organization partners across American Express to support delivery and operations of technology, digital, and data capabilities, platforms, and services globally, including 24x7 support, infrastructure, security, and enterprise AI platforms. The role focuses on ensuring the stability, reliability, availability, and performance of business-critical Identity applications and technology platforms. It involves monitoring production environments, troubleshooting complex issues, driving incident resolution, and implementing automation and operational improvements.
What you will do
- Conducts root cause analysis and resolution of problems
- Participates in the development and deployment of preventative maintenance procedures
- Adds value to Disaster Recovery Testing
- Meets the agreed quality standards of documentation and reporting adhering to Service Delivery requirements
- Works in liaison with the product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation
- Work with the team in achieving continuous service improvement by maintaining Industry standards and knowledge repositories
- Takes part in incident management, preventive solutions and resolutions to the Manager/Director
- Play a part in discussions between the Business Unit CIO and infrastructure teams
- Take part in culture of innovation and experimentation, constantly purse and learn industry leading/innovative technologies and solutions, and always be ready to try new concepts without fear of failure
- Works with teams of larger scope to fine tune and configure systems for performance attainment
Skills used in this role
What the employer is looking for
- Applicable experience in production/service delivery/operations support environment. Good to have a security background with stress on authentication and cyber security
- Hands on in coding in JSON, Java, HTML5, JavaScript, Unix Shell Script. Good Exposure in any one is a plus
- Hands on administrative experience with application servers and application performance monitoring tools (Eg. ELF, Dynatrace, Splunk, Prometheus, or other open source tools)
- Hands on CICD pipelines
- Knowledge of ITIL Service Operations processes
- Clear understanding of one or more Cloud systems (AWS, Open Shift, Azure Cloud, Oracle cloud or others)
- Basic understanding of containerization, docker and Kubernetes
- Knowledge of distributed (multi-tiered) systems, algorithms and relational databases/no-SQL Databases
- Bachelor’s Degree in computer science, computer engineering or related field or equivalent associate degree
- Good communication and interpersonal expertise.
- Able to understand SRE practices
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
BigGo / Reuters
American Express Raises 2026 Profit Forecast to $18.30-$18.60 a Share, Plans 3,500 Job Cuts2026-10-23
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