Associate-Tech Ops Engineering
American Express · Posted Oct 14
Banking, credit card, payment network, and travel services
Chennai, TN, IndiaFull-timeHybridSenior Level5+ years₹18.0L–₹28.0L yearly54 applicants
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About the role
American Express Technology Operations Engineering monitors and maintains the company's technology systems and network infrastructure, providing technical support and collaborating on new technologies and procedures aligned to business objectives. The team works across distributed, service-based and cloud platforms, focused on observability, incident and problem management, and reliability engineering. This Associate role covers monitoring and alerting in tools such as ELF, dashboarding, metrics/logs/traces analysis and RCA, automation, ITIL change and incident processes, patching, certificate and service-account management, and disaster recovery testing.
What you will do
- Monitor application and infrastructure health using enterprise monitoring and observability tools, including ELF, to ensure availability, performance, and reliability of enterprise platforms
- Configure, tune, and maintain alerting mechanisms in ELF, aligned to service health indicators and SLOs, to enable timely incident detection and reduce noise and false positives
- Develop and maintain dashboards providing visibility into system performance, availability, reliability trends, and key operational metrics
- Analyze metrics, logs, and distributed traces across application and infrastructure layers to proactively identify issues and support effective root cause analysis (RCA)
- Own and execute blameless RCAs for production incidents, identify corrective and preventive actions, and track them to closure
- Implement minor code fixes, configuration updates, and reliability enhancements as part of incident remediation and preventive measures
- Collaborate with application development and platform teams to review defects, propose fixes, and improve overall service reliability
- Participate in Agile sprint planning ceremonies, backlog grooming, estimation, and delivery of SRE‑owned work items
- Drive reliability improvements through sprint‑based commitments, including automation, operational fixes, and platform enhancements
- Participate in Disaster Recovery (DR) planning, testing, and execution to ensure resilience of business‑critical services
- Perform regular system patching and maintenance activities in line with organizational security, compliance, and audit requirements
- Support ITIL‑based Incident, Problem, and Change Management processes, including planning, documentation, approvals, execution, and post‑implementation validation
- Monitor network performance and troubleshoot connectivity, latency, and access‑related issues impacting platform traffic
- Participate in certificate lifecycle management, including provisioning, renewal, validation, and troubleshooting of SSL/TLS certificates
- Maintain and manage service accounts (Service IDs), including access provisioning, credential rotation, and compliance with security policies
- Drive automation and operational toil reduction using scripting, CI/CD pipelines, and platform tooling to improve reliability and scalability
- Maintain accurate documentation of system configurations, runbooks, SOPs, platform operational guidelines, and troubleshooting procedures, and generate reports on system performance, incidents, and resolutions
Skills used in this role
Java.NETSplunkElasticsearchPrometheusGrafanaMySQLPostgreSQLCouchbaseHBaseCassandraPowerShellPythonServiceNowJenkinsGitHub ActionsXL ReleaseAWSAzureGoogle Cloud PlatformDockerKubernetesOpenShiftSSHCitrix
What the employer is looking for
- Minimum of 5+ years of relevant experience in application development, maintenance, and production support, along with hands-on exposure to Java and distributed systems in enterprise environments.
- Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent practical experience; advanced degree is a plus
- Strong knowledge of operating systems and application runtimes such as Java and .NET
- Knowledge of distributed systems and service‑based architectures from an operations and reliability perspective
- Strong knowledge of modern observability stacks and platforms, including Splunk, Elasticsearch, Prometheus, and Grafana
- Knowledge of observability practices including logging, monitoring, tracing, and performance analysis
- Knowledge of RDBMS and NoSQL databases including MySQL, PostgreSQL, Couchbase, HBase, and Cassandra
- Knowledge of scripting and automation using languages such as PowerShell and Python
- Basic understanding of AI, analytics, or AIOps platforms from an operational perspective is a plus
- Experience in Incident, Problem, and Change Management using ServiceNow or similar ITSM tools
- Experience supporting production systems in large‑scale enterprise environments with a focus on reliability and availability
- Experience in system administration, infrastructure operations, and network troubleshooting
- Experience with CI/CD pipeline implementation and support using tools such as Jenkins, GitHub Actions, XL Release (XLR), or similar
- Experience managing and troubleshooting technology infrastructure and services, including servers, networks, and cloud platforms
- Knowledge of cloud‑based Site Reliability Engineering (SRE) practices with hands‑on experience on public cloud platforms such as AWS, Azure, or Google Cloud Platform
- Knowledge of containerization and orchestration technologies such as Docker and Kubernetes, and microservices‑based architectures
- Experience using enterprise monitoring and alerting platforms such as ELF
- Exposure to AI‑assisted monitoring, automation, or AIOps tools is a plus
- Experience accessing and managing remote systems using tools such as RDP and Citrix
- Proficiency in connecting to and administering servers via SSH (Secure Shell)
- Knowledge of core networking concepts including ports, protocols, firewalls, and secure remote access
- Certification in at least one programming language or runtime such as Java, .NET, or Python
- Certification in containerization and orchestration technologies (Docker, Kubernetes, OpenShift) is a plus
- Public cloud certification in AWS or GCP is a plus
- Certification or training related to AI platforms, analytics platforms, or AIOps is a plus
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
SJ
Stephen J. Squeri
Chairman and Chief Executive Officer
CL
Christophe Le Caillec
Chief Financial Officer
RR
Ravi Radhakrishnan
Chief Information Officer and Executive Vice President
MR
Monique R. Herena
Chief Colleague Experience Officer
ER
Elizabeth Rutledge
Chief Marketing Officer
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