Associate Renewals Manager, India
GitLab · Posted Sep 30
DevSecOps platform, software version control, CI/CD pipeline, and AI-assisted development services
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About the role
GitLab is an intelligent orchestration platform for DevSecOps, used by more than 50 million registered users and more than 50% of the Fortune 100 to ship more secure software faster. The Renewals team retains and grows customer revenue through end-to-end management of customer subscription renewals. This Associate Renewals Manager owns an assigned book of renewals, runs consultative customer conversations, surfaces expansion opportunities, prepares renewal quotes and documentation, and works with Sales, Customer Success, and Finance to keep renewals moving.
What you will do
- Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure.
- Have real, consultative conversations with customers throughout the renewal cycle to understand how they're actually using the product and where they're headed next.
- Identify and surface expansion opportunities — additional seats, tiers, or modules — that come out of those conversations.
- Probe for new use cases and unmet needs within existing accounts, connecting what customers describe to relevant GitLab capabilities they aren't yet using.
- Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule, structuring them to reflect any expansion identified.
- Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule.
- Analyze moderately complex renewal situations (usage trends, contract terms, pricing) by reviewing existing account factors, escalating anything unusual to a senior team member or manager and helping to mitigate any risk identified.
- Explain moderately complex renewal terms and issues to customers and internal stakeholders, working to build alignment.
- Collaborate with Sales, Customer Success, and Finance to help identify expansion opportunities, resolve blockers and keep renewals moving.
- Communicate proactively and transparently with customers and internal stakeholders, adapting to GitLab's communication framework.
- Maintain accurate, up-to-date records in the CRM/renewals system for forecasting and reporting.
- Prioritize tasks with guidance from more senior team members to drive quality, timely results.
- Contribute to team goals by working collaboratively with peer RM’s.
Skills used in this role
What the employer is looking for
- Can execute basic renewal processes independently ("basic knots") and has been introduced to more advanced scenarios ("complex knots") such as multi-year deals, upsell-attached renewals, or non-standard terms.
- Developing understanding of GitLab's way of working, values, and high-performance culture.
- Awareness of GitLab's remote work best practices.
- Growth mindset and sense of ownership — proactively seeks out ways to learn and improve, and takes action rather than waiting for direction.
- Strong attention to detail and organizational skills; comfortable managing many renewals at once.
- Clear written and verbal communication skills.
- Ability to follow defined processes and frameworks while flagging exceptions appropriately.
- Collaborative mindset and openness to feedback and coaching from senior teammates and manager.
- Full working rights in India, based in India
- Able to work ANZ & Asia timezones
Benefits and support
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
About GitLab
GitLab is an intelligent orchestration platform for DevSecOps, delivered as a single application that empowers development, security, and operations teams to ship software faster and more securely. Operating as one of the world's largest all-remote companies, GitLab integrates the entire software lifecycle from planning and source code management to CI/CD and automated security testing. Millions of users and thousands of organizations globally rely on GitLab to scale their development workflows and adopt agentic AI engineering.
- Industry
- Software Development
- Company size
- 2375 employees
- Founded
- 2011
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $435M raised
- 2022-09-16Post IPOUndisclosed
- 2019-09-17Series E$268M
- 2018-09-19Series D$100M
- 2017-10-10Series C$20M
- 2016-03-15Series B$4M
Leadership
Chief Executive Officer
Chief Financial Officer
Chief Technology Officer
Chief Product and Marketing Officer
Chief Business and Legal Officer
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