Associate - Process Manager
JPMorgan Chase · Posted Oct 15
Global banking, investment, credit card, mortgage, and asset management services
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About the role
This role sits within JPMorgan Chase's Consumer & Community Banking (CCB) records and information management function, which coordinates records governance with central teams and Records/Information Management partners. The team focuses on controls for unstructured data, including classification, storage, retention, and defensible disposition, and on embedding records controls into business processes, platforms, and shared repositories. The Associate - Process Manager acts as the CCB liaison, driving adoption of recordkeeping controls, monitoring issues and remediation, supporting audits and exams, and delivering guidance, training, and communications.
What you will do
- Act as the CCB liaison for records and information management, coordinating with central teams and Records/Information Management partners.
- Promote consistent adoption of controls for records governance framework for unstructured data (e.g., proper classification, storage, retention, and defensible disposition).
- Support implementation and ongoing execution of records controls in business processes, platforms, and shared repositories.
- Provide guidance, training, and communications to increase awareness and adherence to recordkeeping expectations.
- Monitor issues and risks (e.g., gaps in recordkeeping, storage hygiene, retention exceptions), track remediation actions, and escalate as needed.
- Assist with audits, exams, inquiries, and internal assessments by coordinating evidence gathering and status updates.
- Support with user tools and intelligent solution's governance practices and implementation of period supplemental controls requirements
Skills used in this role
What the employer is looking for
- 5-8 years of experience in process and program management
- High-accountability ownership mindset with a track record of independently driving work from intake through closure, escalating appropriately, and ensuring commitments are delivered on time and to standard.
- Strong stakeholder engagement and influence skills, with experience coordinating across business owners, central teams, information owners, and control partners (e.g., Operational partners, Control Partners, Central Program Managment teamsI) to align on requirements and outcomes.
- Process and program management capability, including building/maintaining workplans, tracking dependencies, managing multiple parallel deliverables, and driving adoption of standardized processes.
- Issue escalation and remediation support experience, including triaging exceptions, coordinating root-cause discussions, documenting actions, tracking remediation milestones, and validating closure evidence.
- Ability to operate effectively in governance forums, including representing the team independently, capturing decisions and risks, and driving clear post-forum action items and follow-ups to completion.
- Strong analytical, logical-thinking, and attention-to-detail skills, with the ability to translate policy/control requirements into practical steps and identify gaps or inconsistencies in process execution.
- Excellent written and verbal communication, including drafting clear guidance, stakeholder updates, and control/evidence narratives tailored to different audiences.
- Comfort working with unstructured information and repeatable inquiries, including leveraging AI-enabled approaches to support recurring questions, improve consistency of responses, and help define standard steps for resolving exceptions and escalating when needed.
- Ability to manage complexity and ambiguity, prioritize effectively, and maintain rigorous follow-through while supporting multiple stakeholders and evolving requirements.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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