Associate, HR Shared Services
MongoDB · Posted Oct 7
Modern database platform, cloud database-as-a-service, vector search, and developer data services
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About the role
The HR Shared Services team comprises four members, including the team lead, and supports benefits operations across 24 countries, managing end-to-end employee lifecycle processes across the hire-to-retire spectrum. This role is responsible for end-to-end Benefits administration, including enrollments, changes and cancellations, vendor management and escalations, renewals, reporting and reconciliations, employee queries, and Benefits-related payroll inputs. The role also partners with internal stakeholders and vendors, supports Benefits communications and compliance, maintains process documentation, and identifies opportunities for process improvement, standardization, and automation.
What you will do
- Individual Contributor as part of the HR Shared Services team in India
- Manage end-to-end Benefits operations, vendor relations, employee escalations, and compliance within defined SLAs.
- Learn and perform newly transitioned processes and over time gain subject matter expertise in Benefits.
- Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
- Assist in building and maintaining the Standard Operating Procedures for Case Management
- Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
Skills used in this role
What the employer is looking for
- 3–4 years of hands-on experience in Core Benefits within an HR Shared Services or Global Benefits environment, preferably supporting the Americas region.
- Strong knowledge of Benefits administration and operations, with experience across areas such as health & welfare benefits, retirement/pension benefits, leave or statutory benefits, benefits eligibility, enrollments, and life events.
- Demonstrated experience in Benefits vendor management, including vendor coordination, issue resolution, escalations, service delivery, and managing vendor performance against agreed SLAs.
- Strong understanding of Benefits processes, policies, and compliance requirements, with a keen eye for detail and a focus on process adherence.
- Experience managing Benefits renewals, vendor interactions, employee escalations, and stakeholder communications would be highly preferred.
- Self-starter with a strong sense of ownership and accountability, who is intrinsically motivated to deliver high-quality results.
- Ability to work independently with minimal mentorship and supervision, while effectively partnering with HR, Payroll, Finance, Legal, vendors, and other stakeholders.
- Comfortable working in a 24x7 HR Shared Services environment and supporting employees across multiple regions and time zones.
- Agile and adaptable, with the ability to navigate ambiguity, manage competing priorities, and take charge when situations require immediate ownership or resolution.
- Proficient in ticketing/case management tools such as Zendesk or similar platforms, with experience meeting HRSS performance parameters including case handling, SLA adherence, productivity, and quality.
- Strong ability to deep-dive into Benefits processes, identify gaps and inefficiencies, and recommend process improvements, standardization, and automation opportunities.
- Strong written and verbal communication skills, with the ability to effectively communicate complex Benefits topics to employees and stakeholders.
- Comfortable working in a 2:00 PM–10:00 PM shift.
Benefits and support
- Employee affinity groups
- Fertility assistance
- Generous parental leave policy
About MongoDB
MongoDB is a modern, general-purpose database platform designed to unleash the power of software and data for developers and enterprises globally. Its flagship cloud database service, MongoDB Atlas, supports flexible document models, vector search, and transactional capabilities built for modern cloud and AI-driven workloads.
- Industry
- Database Software
- Company size
- 5741 employees
- Founded
- 2007
- Location
- New York, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $311M raised
- 2015-01-01Series F$80M
Leadership
President and Chief Executive Officer
Chief Financial Officer
Chief Technology Officer
Chief Customer Officer
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