Associate, HR Shared Services
MongoDB · Posted Oct 5
Modern database platform, cloud database-as-a-service, vector search, and developer data services
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About the role
The Americas HR Shared Services team supports HR operations across 19 countries in the Americas region, managing end-to-end employee lifecycle processes across the hire-to-retire spectrum, including payroll inputs, benefits enrolment and cancellations, reporting and reconciliations, and documentation. This India-based individual contributor role processes backend transactions related to general employee queries, benefits, payroll and compensation while meeting agreed SLAs, and partners on data management tasks such as audits, reporting and data entry/update.
What you will do
- Individual Contributor as part of the HR Shared Services team in India
- You will play a vital role in processing the backend transactions related to the General Employee Queries, Benefits, Payroll, Compensation and other crucial departments, along with making sure that the relevant SLA’s are met
- Learn and perform newly transitioned processes and over time gain subject matter expertise in the respective departments
- Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
- Assist in building and maintaining the Standard Operating Procedures for Case Management
- Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
- Actively partners in the Data Management tasks like Audits, Reporting, Data Entry/Update etc
Skills used in this role
What the employer is looking for
- Experience for 3+ years in HR Operations / Shared Services in an HR Shared Services role for Americas region
- Has expertise in HR Operations with eye for detail and process adherence
- Is a self-starter who is intrinsically motivated for their own performance to achieve desired results
- Can function independently, with minimal mentorship and supervision
- Open to work in a 24X7 role
- Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it
- Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc.
- Ability to get into detailing the process and have an eye for detail to suggest process improvements
- Comfortable with working in a shift of 6PM-2AM
Benefits and support
- Employee affinity groups
- Fertility assistance
- Generous parental leave policy
About MongoDB
MongoDB is a modern, general-purpose database platform designed to unleash the power of software and data for developers and enterprises globally. Its flagship cloud database service, MongoDB Atlas, supports flexible document models, vector search, and transactional capabilities built for modern cloud and AI-driven workloads.
- Industry
- Database Software
- Company size
- 5741 employees
- Founded
- 2007
- Location
- New York, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $311M raised
- 2015-01-01Series F$80M
Leadership
President and Chief Executive Officer
Chief Financial Officer
Chief Technology Officer
Chief Customer Officer
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