Associate-Digital Product Operations
American Express · Posted Oct 26
Banking, credit card, payment network, and travel services
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About the role
American Express' Enterprise Communications & Martech Experiences (ECMX) team creates central, scalable platforms and customer experiences, centralizing web, mobile, and push digital product management across the enterprise. The team uses digital product usage data to improve customer experience and business value. This Associate-Digital Product Operations role sits in Global Servicing communication (Product Ops & Delivery) within Membership Portfolio Services and will collaborate with stakeholders on roadmap, backlog, requirements, and cross-functional delivery.
What you will do
- Manage the Lean Portfolio management model to meet the enterprise Business agility
- Partner with stakeholders to understand the prioritization
- Maintain Product roadmap/backlog for the business unit
- Appropriately identify and raise risks, challenges, opportunities to advance the team
- Enable cross-functional collaboration with relevant teams within the product scope
- Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
Skills used in this role
What the employer is looking for
- 3-4 years of experience in Product Management and/or Product Development
- Experience with Servicing or Digital Experiences a plus
- Agile SAFe experience (preferred not mandatory)
- Highly motivated and passionate for creating best-in-class products and customer experiences
- A proven ability to define clear customer needs and features and gain buy-in and confidence at multiple levels of the organization
- Experience delivering new experiences and business metrics with a customer-first mindset
- Experience working with Engineering and process teams to evaluate and create clarity in asks
- Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive decision making, collaboration and alignment
- Ability to build strong relationships with key business partners and stakeholders and take a proactive approach to collaboration
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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