Associate - Digital Product Management
American Express · Posted Nov 5
Banking, credit card, payment network, and travel services
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About the role
The Global Risk & Compliance team's Financial Crimes Products & Capabilities group supports high-impact modernization initiatives, including advancing the Customer Risk Rating (CRR) engine, enhancing data sourcing and integration, and moving legacy capabilities onto modern, scalable platforms. The role is a data product owner position working with Product, Technology, Compliance, Data Governance, and business stakeholders to enable accurate and consistent customer risk assessments. The Associate will perform data analysis, define requirements and standardization logic, manage the backlog, and help execute modernization roadmaps.
What you will do
- Translate business needs and requirements into clearly defined product capabilities, features, user stories, and acceptance criteria.
- Manage and prioritize the product backlog in partnership with Product, Technology, and business stakeholders.
- Drive alignment across stakeholders on data requirements, business rules, product, delivery and data decisions, balancing trade-offs, dependencies, and enterprise impact.
- Participate actively in Agile ceremonies and partner with cross-functional teams to identify challenges, evaluate solutions, and support successful delivery.
- Analyze data requirements, identify appropriate sources of record, and define data mapping and standardization logic.
- Partner with use-case owners and stakeholders to deliver end-to-end products and capabilities while identifying opportunities, dependencies, and gaps.
- Assess data availability, completeness, quality and gaps across products, markets and customer segments to support reliable customer risk assessments.
- Facilitate cross-functional working sessions, document decisions, and ensure clear ownership and follow-through on action items.
- Support modernization of roadmaps, including milestone planning, dependency tracking and risk identification.
- Communicate the value, progress, and impact of shared platform capabilities to leadership and partner teams.
Skills used in this role
What the employer is looking for
- Comfortable with ambiguity: Able to operate effectively in strategic platform environments where solutions may not be fully defined.
- A systems thinker: Understands how decisions within one component or platform can impact upstream and downstream products, processes, and teams.
- Self-directed and proactive: Identifies areas requiring analysis, documentation, or alignment and moves work forward with appropriate autonomy.
- Highly collaborative: Builds effective partnerships across Product, Technology, Compliance, Data, and other disciplines.
- Detail-oriented: Maintains attention to execution details while keeping broader business and platform objectives in view.
- An effective communicator: Builds credibility across technical and non-technical stakeholders and communicates complex topics clearly.
- 3+ years of experience in product management, product analysis, business analysis, or a related role.
- Strong analytical, critical-thinking, and problem-solving skills.
- Demonstrated experience gathering and documenting requirements, including user stories, product requirements, and acceptance criteria.
- Experience working with platforms, infrastructure, data, or other technically complex products.
- Ability to identify and manage cross-team dependencies, trade-offs, and competing priorities.
- Experience with Agile delivery methodologies such as Scrum, Kanban, or SAFe.
- Familiarity with product and delivery tools such as Jira and Confluence.
- Strong written and verbal communication skills, with the ability to create clear documentation for both technical and non-technical audiences.
- Ability to synthesize complex information and develop clear narratives and presentations for senior leaders.
Preferred qualifications
- Experience with data migration, data analysis, or platform modernization initiatives.
- Technical fluency with data flows, APIs, system integrations, and modern platform architectures.
- Experience with data strategy, data quality, data governance, or related data management disciplines.
- Working knowledge of SQL, Database design or similar data querying and analytical tools.
- Familiarity with dashboarding, reporting, or data visualization tools.
- Familiarity with Financial Crimes domains such as AML, KYC/EDD, sanctions screening, Customer Risk Rating, or transaction monitoring.
- Interest in AI-assisted product workflows.
- Experience with GCP or other modern data and analytics platforms.
- Experience with software development or technical product management.
- Willingness to learn new tools and technology
- Candidate must be comfortable working in 2pm - 11pm IST shift timings.
Benefits and support
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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