Associate - Digital Product Management
American Express · Posted Oct 9
Banking, credit card, payment network, and travel services
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About the role
The Risk Products & Data Strategy (RPDS) group is part of American Express's Credit and Fraud Risk organization, defining and driving the transformation and modernization of risk management capabilities across the company's technology platforms. The team manages enterprise risks through the customer lifecycle, building data capabilities, decision-making frameworks, and machine learning-powered predictive models. This Associate, Product Management role supports the development and delivery of product capabilities for Next Generation Underwriting and Risk Decisioning, partnering with Credit Risk, Fraud Risk, Product, Technology, Data, and Marketing teams across the product development lifecycle.
What you will do
- Supports the development and implementation of credit and fraud risk capabilities across consumer and commercial portfolios.
- Partners with Risk, Product, Technology, Data, Marketing, and other stakeholders to understand business needs and translate them into clear product requirements and capabilities.
- Contributes to product vision and roadmap development through business analysis, stakeholder input, and identification of opportunities and dependencies.
- Develops and maintains product requirements, user stories, acceptance criteria, process flows, and other documentation required to support delivery.
- Supports PI planning and prioritization by coordinating requirements grooming, dependencies, stakeholder inputs, and readiness activities.
- Partners with cross-functional teams throughout the product lifecycle to clarify requirements, resolve issues, and support successful implementation.
- Tracks milestones, dependencies, risks, issues, and decisions and provides clear and timely updates to stakeholders.
- Conducts analysis and prepares product documentation, presentations, status updates, and decision materials to support product and business decisions.
- Identifies opportunities to simplify processes and continuously improve product management and delivery practices.
Skills used in this role
What the employer is looking for
- Strong analytical and structured problem-solving skills.
- Clear and effective written and verbal communication.
- Ability to collaborate and build relationships across cross-functional teams.
- Strong ownership, attention to detail, and follow-through.
- Proactively identifies and escalates risks, dependencies, and issues.
- Uses data and facts to support recommendations and decisions.
- Demonstrates customer focus, curiosity, and a growth mindset.
- Constructively challenges existing processes and supports continuous improvement.
- 1+ years of experience in product management, risk management, business analysis, technology, data, or a related discipline.
- Strong analytical, problem-solving, and communication skills.
- Ability to manage multiple priorities in a fast-paced, cross-functional environment.
- Understanding of Agile product development; SAFe experience is preferred.
- Familiarity with systems, data flows, APIs, databases, or technology development is preferred.
- Knowledge of credit risk, fraud risk, underwriting, onboarding, or customer management is preferred.
- Understanding of American Express risk systems and processes is desirable.
- Bachelor’s degree in a relevant field or equivalent experience.
- Candidate must be flexible with the shift timings : Mon to Wed - 1:00pm to 9:30pm, Thursday - 11:00am - 7:00pm and Friday - 8:30am - 5:00pm
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
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