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Associate Cloud Support Engineer (Weekend Shift)

Akamai · Posted Oct 30

Cloud computing, cybersecurity, and content delivery network services

Bengaluru, IndiaFull-timeRemote · India-wideIntern/New Grad1–2 years₹9.0L–₹13.0L yearly31 applicants
Cloud ComputingCybersecurityContent Delivery NetworkInformation TechnologyPublic Company
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About the role

The Technical Support Organization resolves complex issues for global customers, including Fortune 500 companies and Government Agencies, and AkaTec provides remote support for Akamai products and platforms across regions and communication channels. As an Associate Cloud Support Engineer, the role involves resolving technical issues, ensuring cloud system security, troubleshooting Akamai platform/services, and working independently during weekends to support system availability and performance.

What you will do

  • Owning the problem resolution and working independently to address customer concerns & technical issues in a timely manner.
  • Driving troubleshooting and complex data analysis of the Akamai platform/services for quick mitigation & prevention of customer issues.
  • Collaborating and leading communications(emails/calls) with internal+external stakeholders to effectively manage complex situations.
  • Supporting your peers by prioritizing pooled customer work, ensuring quality handover of work and knowledge.CSE
  • Enhancing organizational and customer knowledge through technical writing, while continually developing expertise and driving innovation across processes, operations, and technology.

Skills used in this role

What the employer is looking for

  • Have a Bachelor's degree in computer science/Engineering or relevant fields
  • Have 1-2 years of experience in providing technical solutions & support to B2B customers
  • Diagnose issues across distributed systems using expertise in internet protocols (DNS, HTTP/S, TCP/IP, TLS) and Linux/Unix for debugging.
  • Possess analytical problem-solving skills with the ability to resolve complex technical issues including prioritization of workload & responsibilities.
  • Have a Customer-first attitude with the ability to empathize and communicate effectively (written/verbal) to deliver exceptional customer experience.
  • Demonstrate excellent interpersonal abilities, collaborate effectively in teams, and exhibit self-motivation with enthusiasm for your responsibilities.

Benefits and support

  • Development opportunities through programs such as GROW and Mentoring
  • Internal events such as APEX Expo
  • Access to LinkedIn Learning

About Akamai

Akamai logo

Akamai

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Akamai is a global cloud computing, cybersecurity, and content delivery network company that powers and protects digital experiences online. Its distributed edge platform optimizes web and application performance while providing robust enterprise security solutions. The company serves major global enterprises across various industries, enabling scalable cloud infrastructure and advanced threat mitigation.

Industry
Cloud Computing
Company size
11000+ employees
Founded
1998
Location
Cambridge, Massachusetts, USA
Funding stage
Public Company

Funding

Public Company · $61.5M raised

Apple
  • 2023-08-16Post Ipo Debt

Leadership

TL
Tom Leighton

Chief Executive Officer & Co-Founder

EM
Ed McGowan

EVP & Chief Financial Officer

RB
Robert Blumofe

EVP & Chief Technology Officer

AK
Adam Karon

Chief Operating Officer & GM, Cloud Technology Group

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