Assistant Manager of Technical Services
The Indian Hotels Company Limited (IHCL) · Posted Sep 26
Hotels, resorts, luxury palaces, wellness retreats, and in-flight catering services
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About the role
IHCL is a leading hospitality group with iconic brands like Taj, blending Indian warmth with global standards. The Assistant Manager of Technical Services will oversee technical operations, supervise staff, and ensure reliable functioning of hotel systems and infrastructure. This full-time, on-site role in Mangaluru involves managing service requests, providing advanced technical support, and coordinating with vendors to resolve complex issues.
What you will do
- The Assistant Manager of Technical Services will oversee and coordinate day-to-day technical operations to ensure reliable functioning of hotel systems and infrastructure.
- This full-time, on-site role in Mangaluru involves supervising technical services staff, managing service requests, and providing advanced technical support to resolve equipment and system issues promptly.
- The role includes diagnosing and troubleshooting technical problems, ensuring preventive and corrective maintenance, and liaising with vendors and internal stakeholders to resolve complex issues promptly.
- The Assistant Manager will also monitor service quality, maintain documentation and reports, support training of team members on technical procedures, and contribute to continuous improvement of technical standards and guest experience.
Skills used in this role
What the employer is looking for
- Candidates should possess strong Technical Services and technical operations management skills.
- Candidates should possess hands-on Technical Support and Troubleshooting skills for hardware, software, and facility systems.
- Candidates should possess excellent Customer Service skills, with a focus on responsiveness and guest satisfaction.
- Candidates should possess Training and team coaching skills to develop technical staff capabilities.
- Strong communication, documentation, and stakeholder management skills.
- Ability to work on-site, manage multiple priorities, and respond effectively to emergencies and time-sensitive issues.
Preferred qualifications
- Diploma or degree in engineering, or a related technical field is preferred.
- Experience in hospitality, facilities management, or service-oriented technical roles is an advantage.
Benefits and support
- Compensation and benefits are detailed in the job posting
About The Indian Hotels Company Limited (IHCL)
The Indian Hotels Company Limited (IHCL) is an Indian multinational hospitality company that manages a broad portfolio of hotels, resorts, jungle safaris, palaces, spas, and in-flight catering services. Founded by Jamsetji Tata in 1902 and part of the Tata Group, IHCL operates iconic brands such as Taj, SeleQtions, Vivanta, and Ginger. With properties spanning multiple continents and countries, it is South Asia's largest hospitality enterprise anchored by its flagship property, The Taj Mahal Palace in Mumbai.
- Industry
- Hospitality
- Company size
- 10001+ employees
- Founded
- 1902
- Location
- Mumbai, Maharashtra, India
- Funding stage
- Public Company
Funding
Public Company
Leadership
Natarajan Chandrasekaran
Chairman
Puneet Chhatwal
Managing Director & Chief Executive Officer
Ankur Dalwani
Executive Vice President & Chief Financial Officer
Recent coverage
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