Assistant Manager - Ocean Operations, Mumbai
Flexport · Posted Oct 1
Air and ocean freight, customs brokerage, trucking, and supply chain technology services
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About the role
Flexport's Global Operations team is the front line team responsible for managing customer supply chains end to end, coordinating partners and working with technology partners to drive process automation across a global network of operations. The team uses data to manage customer supply chains and improve planning fidelity, responsiveness and execution. As Assistant Manager - Ocean Operations, the role executes the end-to-end movement of shipments within a regional network, coordinating day-to-day logistics operations within the ISC region and driving a first-in-class customer experience around quality and on-time performance.
What you will do
- Be accountable to achieving the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately
- Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery
- Follow standard operating procedures (SOP) that
- Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed
- Seamlessly coordinate day-to-day logistics operations with internal and external partners such as ocean carriers, cartage partner, customs, and warehouses
- Execute the end-to-end movement of freight within a regional network
Skills used in this role
What the employer is looking for
- Bachelor’s degree
- Minimum 5 years of global forwarding or related work experience
- Growth mindset - always looking for ways to improve yourself and your work
- 4+ years of industry experience in Ocean Freight, import compliance, or Warehousing is encouraged
- Strong critical thinking skills and attention to detail
- Effective communication and interpersonal abilities
- Ability to work effectively in a collaborative team environment
- Exceptional organisational, prioritisation and planning skills, and process improvement in a fast-paced, constantly evolving environment
- Proficient in MS Office or Google apps
Benefits and support
- Compensation and benefits are detailed in the job posting
About Flexport
Flexport is a technology-driven logistics and supply chain management company that provides a cloud-based platform for air and ocean freight, truck delivery, and customs brokerage. It connects importers, exporters, carriers, and regulatory agencies to give businesses end-to-end visibility and control over global trade. By integrating software automation with a global operations network, Flexport helps enterprises streamline inventory flow and optimize operational costs.
- Industry
- Logistics
- Company size
- 2500-3500 employees
- Founded
- 2013
- Location
- San Francisco, California, USA
- Funding stage
- Series E
Funding
Series E · $2.5B raised
- 2024-01-19Series E$260M
- 2022-10-20Conventional Debt$200M
- 2022-02-07Series E$935M
- 2019-02-01Series D$1B
- 2017-09-01Venture Round$110M
- 2016-09-01Series B$65M
- 2015-08-01Seed$22.1M
Leadership
Founder & CEO
President & Chief Commercial Officer
Chief Financial Officer
Chief Legal Officer
Recent coverage
Crunchbase News
Logistics Giant Flexport Is Raising $260 Million From Partner Shopify2024-01-19
Crunchbase News
Flexport to Acquire Assets of Bankrupt Digital Freight Network Convoy2023-11-15
Crunchbase News
Flexport Completes Acquisition of Shopify Logistics Assets2023-05-29