Assistant Manager, Air Operations (Gurugram)
Flexport · Posted Oct 13
Air and ocean freight, customs brokerage, trucking, and supply chain technology services
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About the role
Flexport is a technology-driven global trade company whose platform moves more than $19B of merchandise across 112 countries a year, coordinating air freight, customs, and warehouse operations for customers of all sizes. As an Assistant Manager, Air Operations, the role executes end-to-end air shipments, handling bookings, MAWB/HAWB documentation, AMS filings and EDI submissions, invoicing, and customer service while keeping Flexport systems accurate against KPIs. The position works daily with airlines, trucking partners, terminals, account managers, and customs teams to deliver seamless supply chain execution and drive efficiency, volume growth, and profitability.
What you will do
- Execute end-to-end air shipments :
- Receiving booking, contact with shipper/consignee and agent to arrange the shipment within SOP’s provided.
- Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required
- Timely invoicing to clients/ agents as well as checking and confirming incoming invoices of sub-contractors on time & correctly.
- Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement
- Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors’s standards and services.
- Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.
- Handle customers statistics and reports or any special request for improving the system.
- Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data.
- Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience.
- Drive improvement: Identify and suggest process enhancements to increase efficiency and quality.
- Take ownership: Support teammates and take on additional tasks when needed/ required.
Skills used in this role
What the employer is looking for
- Bachelor’s degree in logistics, supply chain, business, or related fields.
- 5+ years of experience in air operation or related roles in freight forwarding/logistics.
- IATA Certification
- Good communication of written and spoken English.
- Detail-oriented, structured, and eager to learn global supply chain operations.
- Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Flexport
Flexport is a technology-driven logistics and supply chain management company that provides a cloud-based platform for air and ocean freight, truck delivery, and customs brokerage. It connects importers, exporters, carriers, and regulatory agencies to give businesses end-to-end visibility and control over global trade. By integrating software automation with a global operations network, Flexport helps enterprises streamline inventory flow and optimize operational costs.
- Industry
- Logistics
- Company size
- 2500-3500 employees
- Founded
- 2013
- Location
- San Francisco, California, USA
- Funding stage
- Series E
Funding
Series E · $2.5B raised
- 2024-01-19Series E$260M
- 2022-10-20Conventional Debt$200M
- 2022-02-07Series E$935M
- 2019-02-01Series D$1B
- 2017-09-01Venture Round$110M
- 2016-09-01Series B$65M
- 2015-08-01Seed$22.1M
Leadership
Founder & CEO
President & Chief Commercial Officer
Chief Financial Officer
Chief Legal Officer
Recent coverage
Flexport News
Flexport Named to the 2026 TIME100 List of Most Influential Companies2026-04-30
Flexport News
Flexport Appoints Rick Tang as General Manager of Greater China2026-07-15
Flexport News
Flexport Appoints Zoe Chan as General Manager, Singapore & Malaysia2026-09-09