Assistant Area Manager - Customer Care
Mahindra Group · Posted Nov 3
Automotive, farm equipment, information technology, financial services, and hospitality services
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About the role
The role is part of Mahindra Group's customer care function for tractors, focused on field service quality and customer satisfaction in Jaipur. It combines customer-centric service work—product installation, grievance resolution, warranty control, and customer retention—with managerial responsibility for dealer profitability, spares/lubes/accessories targets, and dealer manpower capability building.
What you will do
- Quality Product installa on Tractor Service within Timeline & Quality .
- Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)
- Product complaints resolu on with feedback to Plant HO. thru Field Technical reports.
- Ensure Reten on of Customers – Under warranty as well as Post warranty.
- Conduc ng field service ac vi es for customers.
- Ensure CSI amongst top in the industry.
- Warranty control, audit & dispute handling.
- Reduce vehicle down me & improve work quality.
- Ensure Dealership is Profitable & Sustainable
- Meet Organisa onal service Business targets like Spares , Lubes, accessories… etc.
- Capability building of dealers Manpower on technical skill and system & processes.
- Ensures Customer sa sfac on among Sales & Dealers to support the func on .
- Inclusion of Channels to propagate business at Dealership level as well as Organization
Skills used in this role
What the employer is looking for
- Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture
- 4-7 years of Experience
Preferred qualifications
- Automobile Tractor
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mahindra Group
The Mahindra Group is a multinational conglomerate federation of companies with a presence across more than 20 industries globally. The group holds leadership positions in utility vehicles, farm equipment, information technology, and financial services. Driven by its core purpose to enable people to Rise, Mahindra operates across over 100 countries.
- Industry
- Conglomerate
- Company size
- 327000+ employees
- Founded
- 1945-10-02
- Location
- Mumbai, Maharashtra, India
- Funding stage
- Public Company
Leadership
Chairman
Group CEO & Managing Director
Group Chief Financial Officer
Group Chief Technology Officer
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