Asset & Wealth management - Marcus Delivery - US Deposits Delivery - Analyst -Bengaluru
Goldman Sachs · Posted Nov 6
Investment banking, securities, asset management, and wealth management services
Get a personal compatibility score
Add a resume for personal matches
About the role
The Asset & Wealth Management division's US Deposits Back Office provides operational functions that help customers manage their accounts securely, including fraud detection and investigation. This role leads and supervises a team of 15-18 representatives, monitors performance and schedules, serves as an escalation point, and drives process improvements while ensuring SLAs and quality standards are met.
What you will do
- Lead, manage and supervise the day-to-day operations of a team of 15-18 representatives
- Monitor and evaluate performance of the team, rewarding behaviors and/or performance when appropriate and addressing performance and behavioral issues as they arise
- Train, provide direction and enforce policies and standards to help the staff achieve departmental goals and objectives
- Establish schedules for team members
- Assist with interviewing and selection of team members and serve as a role model/mentor to your team and others
- Conduct weekly one-on-ones and bi-monthly staff meeting, as well as on-the-spot coaching / feedback
- Monitor and assign cases and work closely with the QA teams to manage ongoing professional and personal development of operations team members
- Create and maintain an environment with intense focus on customer satisfaction and professional customer support balanced with consistent achievement of standard business objectives and SLAs
- Provide hands-on assistance to team members while serving as an escalation point for the operation's customer issues and complaints
- Offer guidance to the management team in such areas as real-time operational performance, ensuring that service level targets are achieved as set by the business
- Recommend and drive improvements in business processes, ensure optimal resource utilization, and audit compliant administrative processes and strategy
- Assist in project planning and identification of issues by monitoring projects and delivering the improvement/process on time
- Conduct Team Lead (TL) audits and evaluations for Calls and Casework, ensuring adherence to quality standards, operational procedures, and compliance requirements while providing actionable feedback and coaching.
Skills used in this role
What the employer is looking for
- Bachelor’s degree
- Minimum of 2 years’ customer service experience
- Minimum of 2 years in supervisory experience for external candidates
- Strong understanding of the customer service experience, KPI’s (AHT, QA, Adherence, SLA’s) and process improvements
- Must be self-directed, detail oriented, driven and able to work independently in a team-oriented and fast paced environment and have a positive attitude
- Strong analytical skills
- Experience with Microsoft Office (Word, Excel, PowerPoint)
Preferred qualifications
- Leadership experience in a retail banking/Insurance environment
- Project management experience
Benefits and support
- Compensation and benefits are detailed in the job posting
About Goldman Sachs
The Goldman Sachs Group, Inc. is a leading global financial institution that delivers a broad range of financial services across investment banking, securities, investment management, and consumer banking to a diverse client base. Established in 1869 and headquartered in New York City, the firm serves corporations, financial institutions, governments, and high-net-worth individuals worldwide.
- Industry
- Investment Banking
- Company size
- 47400+ employees
- Founded
- 1869
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
President and Chief Operating Officer
Recent coverage
Goldman Sachs Newsroom
Goldman Sachs Commits $500 Million to Launch Small Business AI Institute and Expand 10,000 Small BusinessesOctober 22, 2026
Goldman Sachs Newsroom
Goldman Sachs Reports 2026 Third Quarter Earnings Per Common Share of $17.01October 13, 2026
Bloomberg / Market Reports
Goldman Sachs Limits Advanced AI Coding Tools to Engineers Following Productivity ReviewNovember 03, 2026