Area Service Incharge
Jio · Posted Oct 12
Telecommunications, 5G network, mobile telephony, and high-speed broadband internet services
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About the role
Jio is hiring an Area Service Incharge for its after-sales service operations in Nagpur, Maharashtra. The role covers partner lifecycle management, resource planning and recruitment, manpower deployment, and daily performance monitoring across the DTH, cable, telecom and device operations domain. The person will coordinate with Sales, Service, Network and Finance teams, visit partner markets, and handle escalations to ensure service delivery and customer satisfaction.
What you will do
- Candidate is responsible for resource planning, recruitment and deployment
- Partner lifecycle management
- Ensure onboarding quality and take accountability of service deliverables
- Ensure adequate manpower availability
- Monitor daily performance and motivate team and provide proper training
- Visit partners, markets as required
- Gather customer feedback and mentor and counsel manpower
- Motivate partners for timely targets
- Handle escalations and ensure satisfaction
- Coordinate with Sales, Service, Network, Finance teams
- Participate in various Business Activities as required
Skills used in this role
What the employer is looking for
- Graduation and Diploma in Engineering stream
- Experience of 6-10 years in After sales service
- Relationship management
- Delegation skills
- Team management
- Diversity management
- Problem Solving skills
- Experience in area/zone for DTH Industry / Device Operations
- Geography knowledge
- Domain knowledge of DTH / Cable / Telecom/ Devices
- Understanding of business training requirements
Benefits and support
- Compensation and benefits are detailed in the job posting
About Jio
Reliance Jio Infocomm is a major Indian telecommunications company and digital services provider operating a nationwide LTE and 5G network. As a subsidiary of Jio Platforms and Reliance Industries, it offers extensive mobile telephony, broadband internet, and cloud services to hundreds of millions of subscribers across India.
- Industry
- Telecommunications
- Company size
- 35000+ employees
- Founded
- 2007
- Location
- Navi Mumbai, Maharashtra, India
- Funding stage
- Public Company
Funding
Public Company · $20.1B raised
- 2023-10-03Conventional Debt$1.0B
Leadership
Chairman, Reliance Jio Infocomm & Managing Director, Jio Platforms
President, Reliance Jio
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