Apprentice
American Express · Posted Nov 5
Banking, credit card, payment network, and travel services
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About the role
The Consumer Credit department at American Express focuses on maintaining company standards while supporting Card Members with overdue balances and credit-related needs. The role involves customer conversations, recovering overdue balances, minimizing risk, and adhering to quality, regulatory, and compliance guidelines. Apprentices undergo an 8-week training program and work rotating shifts with ongoing coaching.
What you will do
- Recovering overdue balances, enabling further spend, minimising risk, making informed decisions based on challenging customer specific situations.
- Demonstrate empathy and compassion in every interaction, especially during sensitive and vulnerable conversations.
- Maintain a calm, non-judgmental tone, even in high pressure scenarios.
- High level of integrity to work with Customer information while adhering to all Quality, Regulatory and Compliance guidelines.
- Offer consultative support and recommending products or solutions tailored to each Card Member.
Skills used in this role
What the employer is looking for
- Bachelor’s degree
- Not more than 5 years of difference between highest education degree completion date and Joining date
- Should not have enrolled in any prior Government Apprenticeship programs
- Strong attention to detail and accuracy
- Good communication and interpersonal skills
- A willingness to learn and adapt to new tasks and challenges
- Ability to maintain confidentiality
Preferred qualifications
- Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy.
- A natural communicator who can build relationships effectively, demonstrate active listening skills and adapt conversation to suit the situation and the Card Member’s communication style.
- Resilience and empathy are needed to efficiently manage a steady stream of diverse customer calls (including vulnerable customers), whilst balancing performance to meet a variety of metrics.
- A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact.
- Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive.
- Able to be flexible, adaptable, and work as part of a team within a highly supportive and collaborative environment.
Benefits and support
- Extensive 8-week training
- Continuous coaching monthly once training has been completed
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
BigGo / Reuters
American Express Raises 2026 Profit Forecast to $18.30-$18.60 a Share, Plans 3,500 Job Cuts2026-10-23
American Express Newsroom
American Express Reports Third-Quarter 2026 Financial Results2026-10-23
MarketBeat
Airbnb Stock In Focus After Amex Deal And Q3 Results Preview2026-11-05