Apprentice
American Express · Posted Oct 27
Banking, credit card, payment network, and travel services
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About the role
American Express Global Commercial Services (GCS) is the payment card issuer for businesses in the United States and various international markets, supporting business owners and companies with products and services to help them run and grow their businesses. The GCS trainee apprentice will support GCS India Operations through structured training and collaboration, gaining exposure to the dynamic world of American Express. The role involves day-to-day business operations, process adherence and quality, cross-functional collaboration, and operational reporting and dashboards.
What you will do
- Manage day-to-day business operations supporting GCS India. Assist teams and leaders in customer deliverables and control related activities to ensure seamless service delivery and control environment
- Ensure adherence to Company policies, Standard Operating Procedures (SOPs), and American Express compliance standards in all operational processes
- Execute tasks in alignment with Service Level Agreements (SLAs) and maintain process quality in line with established guidelines to maintain consistency and accuracy
- Collaborate with cross-functional teams and stakeholders to facilitate the smooth execution of assigned tasks, initiatives, and projects
- Identify process improvement opportunities by recognizing gaps and recommending enhancements to increase efficiency, elevate the client/customer experience and enhance the control environment
- Maintain high performance standards by ensuring effectiveness, efficiency, and quality in all deliverables
- Provide operational support including developing and maintaining reports, dashboards, presentations and status updates for ongoing activities
Skills used in this role
What the employer is looking for
- Graduates in any discipline (preferably Commerce/Business Administration/Economics/Banking and Finance)
- Excellent verbal & written communication skills
- Working knowledge of MS-Office (Excel, PowerPoint, Word)
- Ability to collaborate effectively across all levels of management
- Demonstrate positive attitude, agility, and willingness to learn and develop. Ability to work independently in a fast paced, structured, high-volume environment with minimal supervision
- Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy
- Must be flexible to work across different shifts
Benefits and support
- Cab facility
- Free meals
- Flexible working model with hybrid arrangement
- Training and development opportunities
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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