Apprentice
American Express · Posted Oct 30
Banking, credit card, payment network, and travel services
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About the role
American Express is a global financial services company delivering differentiated products and world-class customer service while operating with a strong risk mindset. This apprenticeship supports collections and recovery work on Small Business and Consumer accounts. The role involves managing an assigned portfolio of customer accounts, negotiating payment solutions over the phone, and maintaining integrity and compliance in every customer interaction.
What you will do
- Help customers resolve delinquent balances on Small Business and Consumer accounts.
- Manage your own portfolio of customer accounts and work toward positive recovery outcomes.
- Use communication, negotiation, analysis, and problem-solving to understand each customer’s situation and recommend appropriate actions.
- Balance collection results with professional customer experience, integrity & compliance.
- Collect delinquent balances on Small Business and Consumer accounts.
- Manage an assigned client portfolio independently.
- Use skip tracing when needed to locate and communicate with customers.
- Handle different types of calls, including explaining account status, offering payment solutions, reducing delinquency, and preventing escalations.
- Analyze account details and customer circumstances to identify appropriate solutions.
- Negotiate with customers and influence positive outcomes.
- Maintain a high level of integrity and compliance during customer interactions.
- Contribute to customer outcomes, recovery efforts & overall department goals.
Skills used in this role
What the employer is looking for
- Bachelor’s degree
- Not more than 5 years of difference between highest education degree completion date and Joining date
- Should not have enrolled in any prior Government Apprenticeship programs
- Strong attention to detail and accuracy
- Good communication and interpersonal skills
- A willingness to learn and adapt to new tasks and challenges
- Ability to maintain confidentiality
- Should be comfortable working in night shifts window.
Preferred qualifications
- Proficiency in basic computer applications (e.g., Microsoft Office Suite)
- Ability to work effectively in a team environment
- Proficiency in the English language.
Benefits and support
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Career development and training opportunities.
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Investing.com
AmEx lifts 2026 profit forecast, plans to cut 5% of workforce2026-10-23
Associated Press
American Express profits rise; company plans to cut workforce by 5%, or about 3,500 employees2026-10-24
MarketScreener
American Express raises 2026 profit forecast as affluent customers keep spending2026-10-23
GuruFocus
American Express Co (AXP) Q3 2026 Earnings Call Highlights: Record $20.1 Billion Revenue2026-10-24